Successfully managed the PMO Pre-Sales Program working with the Zones Solution Development Team to ensure timely and effective project proposals and resource forecasting. Worked with Solution Architects and recommended an accurate project management level of effort and effective project approach. Developed an estimator used to identify proper resource levels and hourly budgeting estimates for project management activities to ensure margin integrity. Created a SharePoint tracking tool to streamline processes. Developed and published a power BI reporting dashboard for Sr. Leadership. Provided management reporting of opportunities with high win probabilities. Provided analytical support for strategic decision-making and project execution. Supported business transformation initiatives through managing the change process for the IT Department working directly with leadership and stakeholders across the organization to ensure intake of system change and enhancement requests were documented, decided on, prioritized, and tracked to implementation. Where applicable, assisted in the creations of a concise business case summarizing the problem, proposed solution with specific measurable goals, the benefits, other options, a cost benefit analysis, risk assessment, key stakeholders identified, and further recommendations. Presented quarterly updates to Sr. Leadership for all requested changes including key initiatives, implemented changes, and prioritized future strategic initiatives.

A consistent high performer and self-starter, I have won numerous awards during my tenure and continue to be a leader in the PMO. Zones relies on my knowledge, skills, and ability to manage teams in order to successfully deliver technology solutions. I have successfully managed customer projects that include the following technologies:* Software assessment, design and implementation (Air watch, Citrix, ConnectWise, Microsoft, Mobile Iron, Symantec, VMware)* WAN/LAN technology both wired and wireless (Aruba, Apple, Cisco, Dell, HP, IBM, Lenovo)* Storage Area Network (EMC, HP, IBM, Nimble)* Unified Communication (Cisco)* Data Center (Design, Moves, POD, Staff Augmentation, Upgrades) * PC Deployments (Refresh, IMAC)* IT Asset Disposition (Domestic and International)* New office installations and office relocations* Retail IT technology (POS, Digital Signage)* Virtualization (VMWare, Microsoft, Citrix)* IoT Internet of Things(Cisco)Zones Internal Projects:* Created and implemented various processes and procedures currently used by the Zones PMO and Advanced Services Group.* Cisco Gold Audit- successfully guided the internal team that lifted Zones multiple reseller levels to Gold Partner Status. Zones has maintained its certification for five years each year reaching the prestigious Gold Star Customer Service Award.* Implemented the Advanced Services team’s Professional Services Application (PSA) that is used to track time and utilization of services team members. Provide on-going training and support around the application.

Managed Inside Support Team and projects for a large National Retail Chain.Project Management* New Store installations* Retail store refreshes* New product installations* Digital Signage* Closed stores (a reverse logistics effort)Additional responsibilities included Inventory management, process improvement, vendor management, and management of the sales and support team.

Senior Account Executive Member of business start-up team responsible for developing sales and marketing strategies. Plan and execute initiatives for marketing technology solutions to medium and large enterprise-level corporate customers. Provide direction and leadership to inside sales representatives.• Drove annual revenue 269% in a two-year period• Identified potential business opportunities and penetrated top 20 accounts without sacrificing corporate profit objectives. • HP Business Development Manager for server and storage products.• Expanded business to justify a support staff of three inside sales representatives within first two years.

Marketed career and image apparel solutions to management decision-makers through consultative sales. • Captured major accounts including UOP LLC, Field Container, Hellman Worldwide Logistics, Nelson Westerberg-Atlas Van Lines, Coca Cola Bottlers of Chicago, Karis Management-McDonalds Owner/Operator, U.S Tobacco Company, and Material Sciences Corporation.• Achieved 105% of installed sales and 162% of contracted sales goal for fiscal year 2000.• Won Fall 1999 Reach for the Stars sales contest, Summer 2000 Sales Blitz, Fall 2000 Sales Blitz, and Account Manager of the Month-August 2004-Central Region.• Chosen to participate in test market programs based upon past success and high motivation. Total Image Apparel Program—provided feedback for creation of program matrix. Consulted marketing team in design and customization of client websites and EDI invoice processing procedures.