 Manage Cooper’s Warranty Reserve and Adjustment databases and produce monthly/quarterly reconciliations for the Accounting Department Works with Internal and External Audit teams several times a year in regards to reconciliations and massive data pulls Works cross functionally with Quality, Accounting, Pricing, Credit, IT, Marketing, Sales, and all of Cooper’s Manufacturing facilities to establish various warranty programs for Cooper and Private Brands Review and maintain Adjust Production Ratios within all tire line sales .vs. in-lieu of sales Maintain and analyze data integrity in the Adjust database. This includes daily error corrections, quarterly claim reconciliations, and quarterly production history reconciliations Write, maintain, and analyze all Standard Legal Reports, Dealer .vs. RIP Reports, and all Ad Hoc Legal Reports. Data consolidation and analysis from all Plants, Accounting, Supply Chain, Quality, and Marketing Departments for the Consumer Quality Systems Quickview report. This information is tabulated and graphically reported Write, maintain, and analyze Access Database / Queries / Reports for all Recalled Tires Subject Matter Expert for all appropriate SAP functions and how they relate to the Consumer Relations Department

 Lead and support the safety culture within the Bowling Green Plant Lead / interact with OEM Customers, support requirements, metrics, and satisfaction including customer visits Lead and support product/process continuous improvement activities, to reduce scrap, increase capability, and productivity using various tools including statistical data analysis  Communicate effectively, both written and verbally with all internal / external customers and when necessary, suppliers and vendors Implements lessons learned across all value streams in an effort to standardize processes Works with the New Product Launch Team in developing Control Plans, PFMEA’s, and tool/gaging requirements Conduct MSA and calibration plans for gauging devices within the plant Conduct Incoming Inspections and Dock Audits Support / lead Problem Solving activities internal and external (5-Whys, 8D, fishbone) Conduct Process audits, Internal audits, and LPA’s Support Field Engineering activities, through being the voice of the customer Conduct / analyze and generate reports for Customer Warranty Returns Other Responsibilities: Filled in for Quality Manager during position openings throughout career. Supervised Quality lab during position vacancy (2019) overseeing six (6) lab technicians.

 Lead and support the safety culture within the Findlay Plant. Assisted in the Findlay Plant ISO 9001 Certification process. Ensured that all elements of the ISO Standards (QMS/EMS) were present and maintained in a manner that guaranteed continued certification. Created and maintained comprehensive Process Manuals for five (5) independent processes impacting 36 work centers. Process Manuals included: Department Metrics, Product/Material Specifications, Control Plans, Abnormal Conditions, Training, and Work Instructions.  Assisted the Findlay Plant Operations ERP/SAP Launch Team. Led this team by being a SME (Subject Matter Expert) within Plant operations and Quality tests. Successfully met all critical path milestone deadlines and continue to support ongoing ERP launch objectives (2012 -13). A key player in the latest Project Management Training Program. This involves automation of new processes and equipment in Tire Assembly (SMM : complexed components and Steelastic Belt Cutter). Program consists of 6 Sigma tools. Lead and support several Continuous Improvement projects within the Tire Assembly Department. One project has reduced component scrap and cured tire conditions by 10%, (application speeds). Support efforts and assist with several Green Belt and Black Belt projects. Support efforts and assist with Kaizen events in the Tire Assembly Department. Lead efforts within the Findlay Plant during In-process Restrictions to make sure non-conforming product does not leave the Plant. Lead communication meetings with shop floor personnel in regards to Quality, Scrap, and Safety issues. Conduct Process and Internal audits within in the Findlay Plant and/or Corporate. Created and implemented a 6S program within the Tire Assembly Department. Created and implemented an Employee Training Program matrix focused on speed to competency. Other Responsibilities: Interim Quality Manager during position opening (2010).

 Led the Findlay Plant in uniformity improvements. This included the implementation of “spotting” improvements throughout three process departments. Reviewed all Findlay Plant Processes in an effort to reduce downgrade conditions and scrap costs. Analyzed and reported on Uniformity Requirements/results, Plant Conditions and Scrap rates.  Other Responsibilities: Traveled to the other North American Cooper Plants to evaluate “best practices” in an effort to improve Uniformity/Ride improvements.

 Conducted Cooper Plant Operation, Corporate, and Engineered Products Division audits to Corporate Specifications and ISO Standards. Entered Bill of Material data into a network  Updated Findlay Plant and Corporate Specifications (standard practices/procedures) to reflect current practices.

 Conducted several different test analysis on compound/rubber, fabric (polyester & nylon), and steel cord components. Developed work instructions for test procedures and non-conforming product.

 Stocked and issued storeroom parts, equipment, and tools to skilled trade employees. Maintained storeroom stock inventories

 Sorted and delivered U.S. mail and interoffice correspondence to all departments within the organization.