Ron Bowling Email and Phone Number

Provide remote support to customers, technicians, and installers for network issues and installations.Provide training for level 1 and level 2 NOC techs.Work escalations from level 1 and level 2 NOC techs.Participate in on-call rotation.Update network design documentation.Provide level 3 support for networks of various sizes and with varying technologies.Work with vendors to install new equipment and troubleshoot existing equipment.Configure firewall rules to allow network access for various devices.Worked with customers to troubleshoot wireless connectivity issues.Collaborate with project team and customer to design network to meet customer needs.Configure NAT rules, allow/deny traffic rules, VLANs, and DHCP pools on Cisco Meraki MX, Juniper SRX and Fortigate Firewalls.Configure DHCP pools and guest Internet access rules on Nomadix Gateway Devices.Configure wireless networks on Ruckus Zone Director, Ruckus SmartZone, and Ruckus Virtual SmartZone WLAN Controllers as well as Ruckus and Cisco Meraki Access Points.Configure access and trunk ports Cisco Meraki MS, HP Aruba and Ruckus ICX switches.Create and update configuration templates as needed.Create and update project documentation.Document technical processes.

Collaborate with project team and customer to design network to meet customer needs.Configure NAT rules, allow/deny traffic rules, VLANs, and DHCP pools on Cisco Meraki MX, Juniper SRX and Fortigate Firewalls.Configure DHCP pools and guest Internet access rules on Nomadix Gateway Devices.Configure wireless networks on Ruckus Zone Director, Ruckus SmartZone, and Ruckus Virtual SmartZone WLAN Controllers as well as Ruckus and Cisco Meraki Access Points.Configure access and trunk ports Cisco Meraki MS, HP Aruba and Ruckus ICX switches.Work with remote support and install engineers to resolve issues related to project installation.Create and update configuration templates as needed.Create and update project documentation.Document technical processes.

Worked on the Data Implementation Team for Century Link.Provisioned routable IP subnets.Configured and troubleshot BGP, QOS, VLANs, VPLS, MPLS, and VPRNs on Adtran, Cisco, Juniper, and Alcatel PE routers using IOS commands.Configured Alcatel routers using Service Aware Manager.Assisted vendors and customers with activating network circuits via phone.Conducted network circuit tests using ARP, pings, traceroutes, and loop tests.Documented all work in a ticketing system.

Installed and configured software and devices on Windows 7-10 PCs as well as Mac OSX.Provided over the phone and remote technical support for users of Windows 7-10 PCs and Mac OSX.Provided over the phone technical support for personal electronic devices including iPhones, iPads, and Android phones and tablets.Monitored and restored files from various backup solutions including Acronis, Datto, and Windows Server Backups.Monitored overall health of servers including warranty status, security software, patches installed, and disk usage.Configured VPN connections for SonicWall VPNs.Administered Webroot Endpoint Protection deployment.Removed malware from Windows 7-10 PCs and Windows Server 2008-2012 based servers using tools such as CCleaner, Malware Bytes, Rogue Killer, and Norton Power Eraser in addition to Webroot Endpoint Protection.Used Windows Command Line tools such as ping, tracert, ipconfig, and nslookup to diagnose network communication issues.Configured email filtering on Barracuda systems and in Microsoft Exchange 2007-2013.Managed user accounts in Active Directory on Windows Server 2008-2012 networks. Managed email accounts in Microsoft Exchange 2007-2013.Managed user accounts, email accounts, and licensing in Office 365.Assigned user access permissions in Windows Server 2008-2012.Deployed Windows Updates in Windows 7-10 and Windows Server 2003-2012.Created technical documentation.Used ConnectWise ticketing system to track work.

Installed software on Windows XP – 7 PCs.Assigned access permissions in Active Directory on Windows Server 2003 – 2008.Worked on project teams.Presented technical information.Assigned access permissions in VMWare.Performed root cause analysis on Windows based software problems.Installed OS updates for Windows XP – 10 and Windows Server 2003 – 2008.Prepared technical documents.Performed SQL database queries.Performed monitoring duties for Symmantec Endpoint Protection Manager.Removed infections from networked PCs.

Installed Windows 7 based PCs for Walmart.Upgraded Windows XP based PCs to Windows 7 for Walmart.

Installed Windows 7 based PCs for Target.

Created technical instructionsPresented technical information to studentsSupervised and assisted students during their labsWorked in technical support for the Department of Polytechnic StudiesUpdated and maintained Windows 7 based PCs.Administered VMware and Windows Server 2008 servers.Cloned and created virtual machines in VMWare VCenter.Assigned access permissions in VMWare VCenterConfigured VLANs, SSH, VOIP and OSPF in Cisco IOS.

Used POS system to manage inventory.Assisted customers in the store.

• Installed, configured, and maintained Cisco switches and routers• Installed network wiring according to the TIA/EIA standards• Installed servers and other network equipment into racks• Trained and supervised part-time student workers• Worked on project teams.• Configured Port Security, SSH, EIGRP, and VLANs in Cisco IOS.

Used POS system to manage inventory.Assisted customers in the store.

Managed inventoryOrdered productsAssisted customersUsed POS system