• Utilized Excel to effectively organize important data on our vendor contracts and created a system to automate the generation of vital statistics for our affiliate screening process• Adhered to vendor insurance compliance measures to ensure our vendors maintained sufficient monetary insurance coverage requirements• Responsible for our quarterly PRIME system quality check in which I ensured complete accuracy of our affiliate screening process in compliance with Regulation-W standards• Assisted in our vendor onboarding process where I used the Coupa Risk Assess system to complete vendor profiles, apply risk ratings, and complete all necessary contractual steps to send to our legal department• Participated in all aspects of our Regulation-W compliance walkthroughs where I transcribed the discussions at hand and organized memos for each of the individual business units involved

• Collaborated with agent, office manager, and customer service and sales representatives to successfully create new hire/intern training manuals for Social Media/Marketing, Drive Safe and Save Program, and National Change of Address Report• Utilized Microsoft Excel to input data and provide reports for the agent, manager and team members• Developed a weekly social media plan and platform utilizing Facebook, Twitter and Instagram to improve market presence • Provided customer service and sales support by assisting the team with phone support and sales leads