Ron Bracken Email and Phone Number

CAREER HIGHLIGHTSCultivated and nurtured online business from start-up with zero sales to an average of 900 sales per month within 3 years and attained and upheld an “A” rating with the Better Business Bureau.Designed custom web-based learning management system which met accreditation requirements, provided course materials, objectives, and exam questions, scored exams, provided personalized certificates of completion, completed recordkeeping and included reporting functionality.Conducted research on healthcare continuing education field, professional needs, accreditation requirements and compliance, and education requisites for all 50 states and national associations such as the American Nurses Association.Hired twenty (20) educational development consultants and course authors, posted consultant position advertising, negotiated terms and drafted contracts, supervised course development process, and ensured adherence to contractual terms.Authored seven healthcare accreditation applications, prepared monthly reports, drafted business registration documents, partnership agreements, consultant and corporate contracts, company policy and procedures manuals.Increased sales in excess of 6 million in sales for 4 years in a row.Responsible for high profile national accounts such as Chubb, Safeco, Travelers, and Zurich.Responsible for bringing aboard local accounts such as Key Risk, PMA, Montgomery Mutual & Selective Insurance.In charge of building processes and creating work flows for successful implementation for pharmacy program within new accounts.Represented company at conferences and Trade Shows in region.Maintained ongoing understanding of all policy, coverage and endorsements implication, jurisdictional and case law.

Marketed pharmacy benefit management program, major durable medical equipment as well as transportation and translation services in four states. Responsible for maintaining current business and obtaining new client base. Responsible for selling pharmacy benefit management solutions and medical equipment network to Vice President of Claims / Vice President of Risk Management level at insurance companies, 3rd party administrators and large self funded employers as well as nurse case managers workers compensation adjusters and physician groups.Achievements: • Increased sales as sole sales person for region from 1.2 million annually to 6.8 million even after territory reduction.• Responsible for high profile national accounts and local accounts.• In charge of building processes and creating work flows for successful implementation for pharmacy program within new accounts.• Accountable for forecasting sales growth and creating business plan within region.• Excellent work ethic and time management skills demonstrated by success working from home office and setting calendar and appointments for sales calls and follow up visits two weeks in advance.

Responsible for marketing case management for Workers comp as well as short and long term care products to Self Insured hospitals, Third Party Administrators, Insurance companies, work comp adjusters, managers, and vice presidents. • Built and maintained client relationships.• Prepared business plans and maintained target lists. Prioritized accounts in accordance with the market sales plan.• Gathered and organized account-related information and provided input on key customer opportunities, service line extensions and proposal or contract pricing.Achievements:• Developed strong business relationships with clients, provided excellent customer service, responsible for trouble shooting programs and providing in-service presentations for continuing education to clients.• Excellent Team Work skills developed while working closely with Account Managers in area to ensure that all business goals and objectives were exceeded.• Represented company at conferences and Trade Shows in region as well has designed all marketing materials• Responsible for bringing aboard local accounts such as Safeco, PMA, Montgomery, Selective and Bretheren.

Managed serious injuries, complex claims, and lost time claims for 13 states up to 1 million dollars.• Performed telephonic case management of lost time claims.• Contacted injured worker, employer, medical providers and attorneys in a timely manner to gather relevant information to assist in the investigation and evaluation of the claims.• Managed files with an emphasis on file quality, maximizing internal resources, and achieving a positive end result by returning injured parties back to work.• Identified claim issues as they arose and took appropriate steps to resolve them.• Built strong partnership with integral/external nurse resources (medical case managers) in order to integrate the delivery of medical services to the injured worker.Achievements: Performed at a high skill level in claims handling including: investigation, resolution, evaluation, negotiations and reserving.