Ict Service Centre Analyst (Help Desk Support) – Level 2
Support for a range of information technology environments including network and desktop environments, internet and intranet, software and hardware support, communications, PSBA application and computer systems; Adminstering AD accounts and Exchange mailboxes and Office 365 portal to admin accounts for routine maintenance. Using powershell and RDP to provide prompt diagnostics to clients at state wide userbase of 30,000 officials.