Responsible for managing the delivery of Certinia's Professional Services implementations of their Cloud-based applications. Responsible for driving the delivery of Certinia's Professional Services engagements and partner with senior technology members to steward key projects.• Identify, track and mitigate risk to ensure project delivery success• Provide guidance and mentoring to the implementation team• Forecast project resource needs, onboard, train and develop new team members• Monitor project portfolio to maximize success, control budget and adhere to schedule• Manage Customer escalations to a positive resolve

Plan, manage and resource UKG HCM implementations. Responsible for billable hours, forecast scheduling, maintaining project health, mentoring and building client relationships.

Ultimate Software Group merged with Kronos in July 2020. Retained and hired by UKG to continue in the functional role of Lead Services Project Manager.• Manage and drive issues to closure and reduce/mitigate project risk• Apply lessons learned and best practices from previous projects• Facilitate monthly Executive Governance status meetings• Forecast quarterly revenue to Executive Leadership and Accounting teams

Responsible for planning, managing, and successfully implementing new and cycle-based projects for our largest and/or most complex customers. Manage multiple high-complex projects simultaneously and effectively negotiate resources, cost, and timeline information. Ensure all assigned projects meet the customer’s stated and implied business needs.

Directed the tier two activities of client service teams supporting Enterprise Payroll Services for ADP's National Accounts. Develop and monitor operational metrics relative to case volume, response rate, cycle time, and trending. Implement departmental improvements that increased service delivery and the overall client experience.Reduced case cycle time from 45 days on average MoM to less than 12 days.Case trending – Identified and reduced recurring cases by 15%.As a Stakeholder, reviewed and groomed the backlog reducing aging cases by 40% aligning the development effort with our client’s needs along with ADP’s product strategy.Lead cross-functional teams that addressed the progression of the product delivery process, improving product quality and release management. Implemented an action plan that yielded a 35% reduction in product defects.

Retained and hired by Fidelity National Information Services to continue in the earlier functional role of Professional Services Manager while transitioning the role from Ceridian to Fidelity National Information Services.

Served in a series of increasingly responsible technical and management positions. Ceridian outsourced its application services operations to Fidelity National Information Services in 2012.Delivered technical and analytical direction to a global team comprised of as many as 27 professionals across multiple disciplines that included Technical Project Leads, Custom Reporting, Professional Services Production Support and HR Data Exchange Implementation Consultants.Directed Business Systems Analysts and Software Engineers tasked with analyzing and translating client business requirements into functional specifications and deliverables that meet and exceed customer expectations. Developed project work estimates and forecasts and ensured completion of all project deliverables on time and on budget. Improved the performance and quality of Custom Reporting and Interface Processing teams. Established new workflow processes and procedures for the US and off-shore based teams in Mauritius, South Africa and India. Took the lead in driving measurable improvements in operational metrics relative to on-time yield, project cycle time, time to engage, NPS scores and revenue. Consistently delivered projects on time, on budget and in scope. Served as a key member of a Project Services and Operations Technology management teams that developed and implemented process improvements and promoted employee development. Proactively managed project escalations working in close collaboration with internal and external resources to achieve a timely resolution.Improved YoY on-time yield for HR Data Exchange implementations by 19% while decreasing YoY cycle time by 42%.Improved the Professional Services Production Support YoY on-time yield by 16%.Reduced work in process 60% by successfully migrating projects from an existing Service Request system for HRO customers to Ceridian’s new project portal.

Served as a trusted advisor and consultant to clients while driving implementation of HR Data Exchange, an interface solution that enables companies to use Ceridian Payroll while retaining their current Human Resources system. Provided critical leadership in implementation scoping as well as in implementation project planning and management across multiple, concurrent projects. Served as a valued technical resource to the client as well as Account Executives and Project Managers in areas that included requirements definition, solution design, configuration, unit and parallel testing, training and full deployment.Markedly reduced project cycle time. Created modular units for the most common HR Data Exchange customization requests and made them available to the team.Improved quotations. Developed a pricing matrix for HR Data Exchange customizations now used to define all new RFP’s. Lowered overall HR Data Exchange support requests. Consolidated all HR Data Exchange defect fixes into a common HR Data Exchange database now utilized in all new HR Data Exchange implementations.

Played a pivotal role in enabling customers to add enhanced features and functionality to their web based Ceridian HR/Payroll Systems. Designed and developed customizations and adaptations for Ceridian’s HR/Payroll Systems. Solutions included data migrations from previous payroll services, applications that calculated individual payroll and database integrations that synchronized systems for benefit providers. Conducted white and black box testing on all customizations. Facilitated User Acceptance Testing sessions. Generated user documentation and provided customer training on customizations. Successfully maintained 100% customer satisfaction based on customer surveys.Developed and instructed training sessions outlining Ceridian’s web based architecture and company standards for new consultants joining the team in the United States and Canada.Created reusable class modules that contributed significantly to Ceridian’s library.

Served as a senior member of a development team tasked with delivering an HR/Payroll web based application.Mentored Junior Software Engineers and conducted code reviews. Contributed to the initial design, implementation and delivery of payroll modules. Gathered requirements; provided system analysis, design, programming and unit testing.Developed payroll deduction modules that integrated into Ceridian’s backend mainframe payroll processing.Developed Ceridian’s front-end payroll engine for the web. The payroll engine performed tax calculations taking Federal, State, and local taxes into consideration along with pre and post tax deductions.Developed Ceridian’s front-end payroll processing system that enabled users to produce paychecks on demand.Technologies: Visual Basic 6, Microsoft SQL Server, COM+, HTML, XSLT, XML, JavaScript

A member of the management team that was responsible for implementing software version control and version management schemes. Other responsibilities included the direct management of (6) six Software Engineers.Developed the architecture and design specifications for IMNET’s installation process.Developed new functionality for automated build tools and a configuration utility.Developed an automated batch utility that performs file processing through scheduled events.Leveraged on off-the-shelf tools and introduced automation into the configuration management process.