Ron Churches Email & Phone Number

Greenville, Sc

• Managed and consulted on the joint testing needed to launch multi-million dollar SaaS solutions with large insurance carriers and benefits providers, like Blue Cross Blue Shield of Louisiana, Premera Blue Cross, MetLife, MassMutual, Cigna, Optima Health, Securian Financial, and many others.• Produced and executed project plans that improved Electronic Data Interchange (EDI) for proprietary XML files, 834 XML, and other custom data files that insurance carriers and benefit solution providers use to manage lives on their respective platforms. • Led the joint testing planning and consulting effort for the State Health Plan of NC and the University of Texas SaaS implementations that resulted in significant cost savings for these employer institutions and brought over 700k lives onto Benefitfocus’s platform. • Developed, consulted on, and refined processes, business requirements, and best practices that led our carrier partners and employer institutions to significant cost savings.• Proven track record of delivering projects on time, with high accuracy and satisfaction. Developed capacity planning and projected project hours needed for joint testing efforts; these fed the sales team projected costs to implement our SaaS.• Led discovery sessions and on-site consulting with insurance carriers during pre-implementation planning, resulting in high quality planning and information gathering that drove sound software and process solutions for the customer. • Managed and mentored overseas QA resources in the Philippines and India. Trained and developed these resources to be able to accurately test software and consult on complex insurance industry concepts.

Greenville, Sc

- Created efficiencies and delivered operational excellence through management of Underwriting Support staff of 13 that enabled Large Fleet Underwriters to bring quotes to the marketplace quickly and accurately. - Significantly increased revenue through conceptualization and facilitation of improvements to the Commercial Auto Insurance Quote process to reduce quote turnaround time from 30+ days to 5 days, allowing the company to grow monthly quote output from 15% to 80% of total submissions. Developed database used to track operational elements, including Underwriter performance, quote submission flow, and risk quality, enabling management to monitor key metrics to ensure tighter SLA performance and to establish employee accountability.- Established rigorous protocols to validate risk exposure in the insurance of commercial trucking fleets. Beat all major competitors to a solution by six months, creating an Underwriting competitive advantage and reducing exposure leakage by $6 million.- Increased accuracy by bringing the Premium Audit process in-house, saving Canal $150,000 in third party expenses. Reduced Audit turnaround time from 60+ days post policy expiration to less than 30 days.

· Supervise 13 person team at General Electric’s Energy facility in Greenville, SC.· Manage billing and service for contracts totaling $1.5 million in annual revenue· Obtained LSS Green Belt Certification, and employed DMAIC methods to improve yearover-year revenue more than 10%.· Managed implementation of new Digitization Initiative at GE in Greenville, designingprocesses to digitize GE’s existing library of Gas Turbine Design Record Books.· Oversee fleet of printers, copiers, and multi-function business machines, totaling over 100machines and their corresponding supply inventory.

· Transitioned and established business infrastructure for clients whose businessthe company had contracted to administer.· Trained process of new employees utilizing strong, in-depth knowledge of over 30different product lines.· Directly assisted our department's Vice President in projects to identifyworkflow corrections to better position future business transitions, and allowthe company correctly utilize resources.· Assisted in refining procedures to ensure we met the Service Level Agreements setforth by two large clients, Merrill Lynch and Kemper Life Insurance Company.· Mastered multiple Administration and Ancillary systems used to house client data,check distribution, and tax related data.

· Promoted to the High Net Worth department.· Upsold 401(k), 403(b) 7, 401(a), Defined Benefit plans, Non-Qualified Plans, andIRA's utilizing Series 6 and 63 licenses using CRM Sales Training methodology.· Focused on retaining at-risk assets by promoting and selling Vanguard's IRA,Annuity, Brokerage, and Financial Planning Services.· Developed a comprehensive FAQ Database consisting of workflows, transactionprocesses, IRS regulations, tax information, internal contacts, and other jobrelated procedures/functions.· Assisted on a Call Quality Project aimed at measuring performance of associatetalk time.

Mba, Management

Bs, Finance And Insurance/Risk Management

Finance and Risk Management/Insurance

High School Diploma

Activities and Societies: Baseball

High School Diploma

Education record