Ron Claiborne Email and Phone Number

Lead shifts of 300+ associates to ensure daily volume and efficiency metrics are met and/or exceeded.Shift planning to ensure associates are in the right place at the right time to process daily volumes. Ensure safe work environment to reduce risk of injury. Conduct root cause analysis and develop action plans to ensure continuous improvement. Talent development to ensure next generation of leaders are prepared to fill open opportunities.Track current and historical performance data to ensure operation is tracking toward goals on a daily and weekly basis.Take pride in the development of managers and associates to ensure they are tracking to meet their career goals.Train and mentor new management hires, including direct reports and peers.Revamped tools for daily shift planning and daily shift performance tracking to give better insights from Pre-shift to post-shift.

Directed operations in Oklahoma City and Dallas, directing internal teams to ensure cohesive operations in alignment with overarching corporate policies and procedures. Oversight of security operations, collaborating with internal and external teams to maintain regulatory compliance and reduce exposure to missing inventory. Administered operating budget based on available resources and forecasted sales. Identified, developed, and implemented continuous process improvements and technology upgrades to enhance operational accuracy and efficiency. Key Accomplishments:● Consistently met and exceeded established goals pertaining to cycle time, customer service, and productivity. ● Implemented new outbound dialer technology in January 2020, expanding capabilities and reliability. ● Successfully executed strategic creation of new Global Security Operations Center in Dallas, TX. ● Established a phased approach for fraud mitigation, exceeding goal by 6% in Q3 and Q4. ● Curated national impound recovery strategies, reducing key recovery cycle time metric from 2.7 days to 0.47 days, producing $700K ROI. ● Identified strategic planning for vendor network consolidation based on renegotiated rates and SOPs; improved recovery performance and $500K in annual expenditure.

Leadership of centralized fleet support operations in Tulsa and Oklahoma City. Collaborated with leadership teams to curate annual budget. Maintained continuous Sarbanes-Oxley compliance. Responsible for locating and recovering fleet vehicles missing from inventory. Developed culture of continuous improvement enhancing productivity and service.Key Accomplishments:● Championed an initiative to deliver centralized investigative process to reduce legal liability related to erroneous theft reports. ● Consolidated Tulsa operations to Oklahoma City with Dollar/Thrifty acquisition, with 25% productivity improvement and $850K annual budgetary savings. ● Conducted data collection and analytics, as well as evaluation of customer feedback to enhance existing processes, achieving a cycle time improvement from 10.2 days to 7.8 days.

Led National Direct Repair Program operations with offices in Oklahoma City and Kansas City, comprised of 165 employees. Oversaw payments, dispute adjudication, customer service, regulatory compliance, quality assurance, staff development, reporting and analytics, as well as budget administration. Key Accomplishments:● Established Vendor Scorecard to monitor and improve vendor performance, as well as customer service, through metrics transparency, realizing $3M annual ROI. ● Delivered operational improvements through vendor sourcing of inspections, resulting in $4M annual ROI. ● Created Farmers EZ Estimate pilot product for virtual inspections of damaged vehicles. ● Implemented and standardized Web Chat to streamline communications with network vendors to enhance claim adjudication and drive customer service.