● Cultivates long-term relationships with a network of corporate clients—building a strong understanding of their needs and ways to align the company’s content and solutions to fit their strategic business objectives. ● Responsible for negotiation with enterprise clients, coordinating with internal divisions on contract terms and execution while identifying opportunities for increased engagement. ● Serves as the partnership liaison between the client and the company’s support functions—coordinating multiple priorities and divisions to ensure successful client engagement.

● Led learning and development strategy for one of the world's largest business process outsourcing companies—building short- and long-term global training initiatives that aligned with client objectives, incorporating adult learning best practices and technology to improve outcomes, and standardizing processes to strengthen the workforce. ● Oversaw a team of 15 learning and development professionals, managing day-to-day priorities, providing feedback on performance and cultivating a collaborative and high-performing team.● Designed, implemented, and led a global leadership development program for 20,000 employees that incorporated a mixture of e-learning, virtual instruction, and instructor workshops—leveraging deep knowledge of coaching tactics, core capabilities, and adult learning strategies to accelerate consistent learning and skills development. ● Collaborated with cross-functional business partners to perform employee needs assessments, identifying specific job function-related skills requirements and tailoring learning and development sessions to meet employee and business needs. ● Integrated technology platforms into training programs including Percipio, Absorb, Blackboard, and SAP.

● Led a team of 20 regional master coaches and more than 100 program master coaches—overseeing hiring and onboarding, assessing performance, mentoring on learning and development strategies, and ensuring high-quality execution of learning programs. ● Designed, built, and implemented the company’s global coaching program—employing organizational development and adult learning best practices to certify 1,200 employees in leadership and professional skills. ● Oversaw content development and delivery of training initiatives focused on 20k frontline employees—building the tools, templates, and processes needed to ensure consistent learning and skills development. Developed, managed and administered a global coaching program from inception to certification of 1200 employees. By focusing on alignment with internal customers I successfully drove implementation year over year resulting in an average NPS of over 95% for the coaching, workshops, and trainings.

● Responsible for stewarding the company’s relationship with the education technology company Blackboard—collaborating with the client to perform needs assessments, building a multi-tiered technical support training program, and overseeing the team’s delivery of skills training initiatives. ● Developed regular communications and status reports for the client, partnering with senior leadership and documenting milestones and deliverables.

● Managed a team of five trainers and 10 team managers as leader of the company’s relationship with global telecommunication company Cox Communications—building strong client relations and cultivating a high-performing team. ● Designed and delivered new hire training content and leadership onboarding plans that increased the performance of new hires by 20% as compared to tenured technicians. ● Developed and implemented tier 1 and tier 2 technical support training which resulted in a decrease of 30% required training time by integrating multiple learning styles.

● Served as the program master coach for the training and development initiative for the software company Intuit—leading a team of 15 program coaches with a focus on identifying and supporting specific sales competencies for the development and training of frontline consultants. ● Partnered with Intuit and internal departments to develop a coaching process that led to the promotion of directors, associate vice presidents, and account managers—building internal leadership skills and capabilities. Program Master Coach - Led a team of 15 coaches with a focus on identifying and supporting specific sales competencies for development and training of frontline consultants. Sales Manager - Led multiple teams in a variety of sales channels while focusing on leadership development of the frontline managers.Consultant - Partnered with both the client and HR departments, to develop a coaching process that led to the promotion of several current AVP’s, Directors, and Account Managers.