Ron Curtis is a professional in their field. Colleagues describe him as "Ron has amassed a wealth of self taught knowledge whilst dealing with customer queries from the British Energy Help desk. He is always helpful and does his best to resolve users problems directly. His manner is pleasent and patient even when the problems are repetitive. Ron's key attribute has is, he 'owns' the users problem until it is resolved or passed to someone who can provide resolution." and "Ron was a very customer focussed, patient and knowledgeable colleague. Nothing was too much trouble, if he didn't have the answer he would get it using his vast array of contacts that he had built up over his time with us. He will be missed by the group."