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• Highly qualified and well-seasoned IT professional with proven Systems Engineer and Systems Administrator experience in large IT infrastructure environments. • Solutions-oriented and adept at providing high quality issue root cause analysis and ensuring appropriate issue resolution. • Skillful on remote system management, Linux and Windows system administration, application service deployment, system upgrades, incident and change management, and troubleshooting system related issues.
Carbonite / Opentext
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Carbonite / OpentextSalt Lake City, Ut, Us
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Site Reliability Engineer, Remote, Data Center OperationsCarbonite / Opentext Mar 2018 - Present• Mozy DC Operations 24/7 secure data infrastructure (SAS 70 & ISO 27001 certified) on a 100% remote working SRE team. • Mozy NOCC Team Lead, escalation point, responsible for overseeing a team of 10 people (2 years). • Remote monitoring of production enterprise server systems, data storage, and online backup application services within the Mozy cloud. • Proactively ensure the highest availability level of systems, cloud services, and infrastructure. • Maintain Linux server operating systems, upgrades, applications, storage drives, and services. • Investigate and troubleshoot reported issues with services, applications, and systems. • Create custom scripts to increase efficiency and reduce repetitive tasks. • Utilize ITIL incident and change management best practices.
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Senior Analyst Tier 2/L2 Technical Support EngineerDell Emc Oct 2012 - Mar 2018Round Rock, Texas, Us(EMC/VMware) Mozy, Enterprise Technical Services • Mozy Support Tier 2 Team Lead, responsible for team of 6 people (2 years). • Tier 2 (L2) technical support to Enterprise, MSP/OEM, Platinum/Gold Reseller customers using Mozy data backup. • Handle Support and Sales team manager escalated customer cases to the highest level of customer satisfaction. • Ensure tier 2 team member case quality meets or exceeds expectations set by management. • Mentor, consult, assist, train and escalation point for L1 frontline Technical Support Engineers.• Maintain excellent, high quality customer service at all times. -
Computer Technician IiiUtah State University 2009 - 2012Logan, Utah, Us• Supported desktops and servers on university domain, provide end-user desktop technical support. • Performed exchange email account provisioning and computer system imaging and deployments. • Led design and maintenance of department Websites. • Managed department data backups and software licensing. -
Pc Repair TechnicianComputerwise, Inc. 2004 - 2009• Negotiated and led on-site technical support services for Washington Mutual Bank branches for over three years. • Reduced custom-built system set up time by using disk cloning procedures to streamline operating system installations. • Built custom computer systems to meet customer specifications.
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Network Systems SpecialistUtah State University 2001 - 2004Logan, Utah, Us• Supported deployment and configuration of Windows servers and desktops. • Managed document repository stored on optical media library NAS. • Maintained data backups and software licensing. • Headed user account and data migration from NetWare 3.11 server to new Windows Enterprise file server. • Directed document migration from DOS based NAS to upgraded Windows based new NAS system.
Ron Denney Skills
Ron Denney Education Details
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Utah State UniversityManagement Information Systems And Services
Frequently Asked Questions about Ron Denney
What company does Ron Denney work for?
Ron Denney works for Carbonite / Opentext
What is Ron Denney's role at the current company?
Ron Denney's current role is Site Reliability Engineer at Carbonite an OpenText company.
What is Ron Denney's email address?
Ron Denney's email address is rd****@****ite.com
What is Ron Denney's direct phone number?
Ron Denney's direct phone number is +180176*****
What schools did Ron Denney attend?
Ron Denney attended Utah State University.
What are some of Ron Denney's interests?
Ron Denney has interest in Human Rights, Science And Technology, Education, Environment.
What skills is Ron Denney known for?
Ron Denney has skills like Technical Support, System Administration, Software As A Service, Software Installation, Troubleshooting, Customer Service, Problem Solving, Cloud Computing, Internet Protocol Suite, Customer Satisfaction, Information Technology, Salesforce.com.
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