Consult Soaagility Group in their efforts to create a flexible, scalable, and cost-effective platform for delivering functional and business enabling processes, leveraging an effective combination of managed services, outsourcing, and offshoring.• Consult and strategize on business operations, change management, strategy planning, competitive analysis, conflict resolution, and project management in various projects.• Provided project management expertise across multiple stakeholders to secure alignment of objectives and facilitate decisions.• Conducted stakeholder interviews, assessed gaps, and identified process improvement areas for teams to determine best practices

Nuvolo, a cloud-based enterprise asset management platform, provides life-cycle management solutions for enterprise assets of health systems, laboratories, facilities, and manufacturers. Additionally, Nuvolo offers implementation, support, tracking, reporting, and analytics solutions.

Senior Engagement Manager / Management ConsultantA key contributor to the growth of this advisory and implementation partner of ServiceNow. Lead the consulting and development services for organizations across all industries, providing Human Resources Service Delivery, IT Service Management (ITSM), Asset Management, and Customer Service Management, in a SaaS model.• Personally deliver 20% of the company’s revenues by building client relationships, and providing added-value solutions.• Work in partnership with the pre-sales team to propose company solutions to prospects. Consult strategically to develop the Statement of Work (SOW). Manage the full systems development lifecycle. Implement a range of ServiceNow SaaS enterprise solutions for multiple customers.• Leverage an effective combination of managed services, outsourcing, and offshoring. Oversee multiple cross-functional teams and projects, influencing enterprise level clients, company management, and stakeholders. Planned, scheduled and delivered all facets of enterprise software implementations including hardware installations and system software for this global company with subsidiaries in the US, Asia, and Europe.• Defined project goals and scope, translated business needs to technical teams, created work breakdown structures (WBS), and imparted shared accountability for delivering milestones. Managed technicians and Subject Matter Experts (SMEs) across North America, Asia, and Europe. Streamlined the client’s PMO using PMI principles. Managed operational aspects of the company including knowledge management, coordination of resources, project planning, and delivery.• Championed and initiated the company’s project management practice and provided business consulting, knowledge expertise in strategic performance management methodologies, process assessment work, and the application of technologies to business.• Increased annual revenue 30% year over year, over two-plus years.

Health Plan of San Joaquin—French Camp, CA, 1/2016-4/2017Program Manager / Project Manager (PMO)Provided the policies and procedures needed to standardize project management practices, facilitated the implementation of corporate projects, and refined methodologies for continuous improvement. • Projects completed: Kronos 8.0 Upgrade (Finance, Payroll); Member On-Boarding; RFP (Request for Proposal) for Behavioral Health; RFP for EDI (Electronic Data Interchange); RFP for ITSM (Information Technology Service Management), and RFP for SSI & Disability Assistance.• Cost savings of $180,000/yearly: Analyzed business processes within all departments to improve member experience, and identify opportunities for cost reduction by automating processes.San Joaquin County—Stockton, CA, 10/2014-12/2015Project Management / Principal ConsultantUpgrade and modernize the Case Management System for the Superior Court of San Joaquin. Led and managed multiple teams in business development, process impact and analysis, process workflows, interface requirements, and interface development. Collaborated with data analysts to perform data mappings, define XSD/schema XML, and finalize interface development schedule to complete the project promptly.

Human Resources Group, Inc. (Multiple Projects/Clients) 2002 - 2011Principal Consultant / Project Management / Engagement ManagerFull - service IT consulting with strategic planning of client's business needs, designing and implementing a technology solution. Implementation of Hardware, software and system upgrades supporting government and commercial customers. Managed a staff of 12 consultants. Infrastructure Build-out – Data Center Moves/Consolidation, system/network installation. Increased annual revenue and profits by 25 percent year over year.