Ron Dukeshire - Pmp, Acp, Cissp Email & Phone Number

It is a pleasure to hold the responsible for overseeing all interactions and experiences out customers have with Driven Technologies, its products, and services. As a company we work to design, implementing, and managing strategies that enhance customer satisfaction and loyalty.

Orlando, Florida Area

Providing leadership “as a service” with immediate need to build and support the customers’ business. Contracted to lead multiple teams and projects to complete the mission while providing mentorship, program management, security application and behavioral guidance.

As IT Operations manager I owned all enterprise networks and core infrastructures. Managed multiple operational / engineering groups to include Infrastructure, Network, Store Systems, eCommerce, Helpdesk & SAP Basis. Supported multiple sites to include Distribution and Corporate environments, provided system and technology solutions for this quickly expanding business. Project Management –VMWare vCloud implementation with savings of 790K in the first six months with stability benefits of 99%. Additional projects include: • HP Performance Optimized Datacenter (POD Datacenter) implementation with reduction of infrastructure while gaining business continuity and disaster recovery benefits.• Tiered storage structures (EMC XtremeIO, Isolon and Data Domain. HP 3Par. Dell Compellent) resulting in reduced infrastructure while delivery larger / stable implementations.• Cisco HQ / Distribution Center and Store related networks to include refresh tasks, rule based auditing and redundancy. Vendor management for networking and telcom project related tasks.Team building, Mentoring & Leadership - Management of cross-functional teams to include knowledge sharing to groups outside of my direction.Budget Development / Administration– Ownership of 8 Million budget in 2014 with reduction to 6 Million in both 2015 and 2016 due to infrastructure management and cost effective purchasing. Allocations consisted of Capital, Revenue and Maintenance budgeting. Business & Service Level Agreements- Responsible for internal and store level support models with recorded SLA’s. Collaborated with Internal Audit and IT Security teams to identify, document, and mitigate SOX, PCI and Security requirements.Disaster Recovery & Business Continuity – Ownership of disaster recovery requirements for technology with partnership into all applications. Proven 55% reduction in infrastructure based outages due to business continuity architecture.

Slough, United Kingdom

As Technology Manager for Europe, Middle East and Africa my responsibilities included the management of fellow IT Professionals and the responsibilities of ensuring all Common Operating Environments within my regions were held to the highest standards. As site owner within all fields of IT, I managed all regional user requirements, all server and network supervision with the requested support from external technical teams when necessary. System Environments included Microsoft Windows XP, Windows NT Workstation/ NT/2000Server and Windows Exchange 2003.• Management of all Common Operating Environments for 10 sites / 600+ persons with direct reports in 7 of those sites (minimized staff for cost control)• Local IT Cost Control and reporting management• Project Work to include investigations, planning, administering and managing. Project participation includes Seibel, Windows workstation and server, Exchange, SAP, Avaya, etc.• Site Relocation Management to include foreign sites (South Africa, Germany, Ireland, Israel, England, The Netherlands).