Ron Duncan

Ron Duncan Email and Phone Number

Professional development @ Pembroke, ON, CA
Pembroke, ON, CA
Ron Duncan's Location
Pembroke, Ontario, Canada, Canada
Ron Duncan's Contact Details

Ron Duncan work email

Ron Duncan personal email

n/a
About Ron Duncan

Experienced in working in Call/Contact Centers with extensive experience in Customer Service. Have worked as a level 1 agent, Team Leader, Supervisor and Manager with skills ranging from world class customer service, KPI management, daily reporting, driving sales, team management, team building, creating policy/procedure documentation and statistical reporting. Started my own company in 2010 and expanded to full virtual reality arcade in 2019. Currently I'm looking for part-time hours to supplement income. As a former Call Center agent & supervisor, I have the ability and experience to 'hit the ground running' in any call center position, needing only to learn the product and operational software. I am bringing 30 years of experience in Customer Service and the Customer Experience to any role.

Ron Duncan's Current Company Details
Career Break

Career Break

Professional development
Pembroke, ON, CA
Ron Duncan Work Experience Details
  • Career Break
    Professional Development
    Career Break
    Pembroke, On, Ca
  • Ottawa Valley Power Play
    Company Owner
    Ottawa Valley Power Play Jul 2019 - Present
    Pembroke, Ontario, Canada
    Hi-tech virtual reality entertainment for kids, family and friends.
  • Duncan Customer Care Services
    Self-Employed
    Duncan Customer Care Services Oct 2010 - Present
    Pembroke, Ontario
    Consulting work with businesses to build policy/procedure and instructional videos on call center management, sales training, employee training, quality training and management training. Business on-site for seminars and presentations on building a quality customer service team. Help train the trainers.
  • Online Support Inc
    Supervisor
    Online Support Inc Oct 2007 - Apr 2009
    Pembroke, Ontario
    Supervise daily operations of the outsourced Call Centre with 15-25 direct reports Coach direct reports in seven reported Key Performance Indicators Compile daily and weekly call center statistical data; analyze call center metrics and report trends to senior management
    View
  • Livexchange
    Independent Contractor
    Livexchange Oct 2007 - Apr 2009
    Ontario, Canada
    Providing quality customer care via @home operation by contracts
    View
  • Dell
    Sales Coach
    Dell Jun 2006 - Apr 2007
    View
  • Dell
    Team Leader
    Dell Jun 2006 - Apr 2007
    Supervise daily operations of the outsourced Call Centre with 15-25 direct reportsCoach direct reports in seven reported Key Performance IndicatorsCompile daily and weekly call center statistical data; analyze call center metrics and report trends to senior management.
    View
  • Magma Communications
    Corporate Call Center Supervisor
    Magma Communications Aug 2000 - Sep 2001
    Ottawa, Ontario
    Supervise the daily operation of the Corporate Call Center. Create employee schedules, monitor call center performance, and provide feedback and coaching to technicians. Compile daily and weekly call center statistical data; analyze call center metrics and report trends to senior management. Interview and hire Corporate Support Technicians Implementing Quality Assurance
  • Magma Communications, Ltd
    L1 Technician
    Magma Communications, Ltd Aug 2000 - Sep 2001
    Provide software technical support for residential end-users in an inbound support center.Consistent performance in the top 1/3 of the site's KPI metrics for 9 monthsTeam Sales Champion, providing peer-to-peer coaching to drive performance to first place in the site Q4 2006; Corporate Call Center
  • Adecco Employment Services
    Customer Service Rep
    Adecco Employment Services Nov 1999 - Jul 2000
    Microsoft Canada / Compaq CanadaTechnical Support Representative
  • Taima Corporation
    2Nd Level Technical Support Representative - Evening Supervisor
    Taima Corporation Jan 1998 - Aug 1999
  • Sabai Taiman, Llc
    Second Level Technician
    Sabai Taiman, Llc 1997 - 1999

Ron Duncan Skills

Hiring Avaya Time Management Customer Relations Contact Centers Team Leadership Coaching Interviewing Quality Assurance People Management Sales Customer Service Customer Satisfaction Customer Experience

Ron Duncan Education Details

Frequently Asked Questions about Ron Duncan

What company does Ron Duncan work for?

Ron Duncan works for Career Break

What is Ron Duncan's role at the current company?

Ron Duncan's current role is Professional development.

What is Ron Duncan's email address?

Ron Duncan's email address is ro****@****tco.net

What schools did Ron Duncan attend?

Ron Duncan attended University Of Arizona.

What skills is Ron Duncan known for?

Ron Duncan has skills like Hiring, Avaya, Time Management, Customer Relations, Contact Centers, Team Leadership, Coaching, Interviewing, Quality Assurance, People Management, Sales, Customer Service.

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