I coordinated and scheduled consultations and logistical delivery of design projects as well as developed online presence to increase sales and exposure. I managed all office operations which include answering phones, data entry, and accounts payable, receivable, and marketing strategies.

I handled inbound and outbound calls as well as resolve all customer concerns. This included placing orders, shipping, billing, and product knowledge. I returned emails and participated in live chats to answer questions and check order status. I processed returns and refunds or exchanges to guarantee complete customer satisfaction.

I managed two Company stores providing excellent customer service and operational organization. I scheduled labor according to budgeted hours, customer volume, and maintenance requirements. I was responsible for inventory, ordering, and vendor accounts while implementing corporate promotions and weekly specials. I maintained store appearances and obtained highest level of recognition for both stores. I recorded and deposited weekly receipts as well as offering training at a variety of other company sites.