Entrepreneur and operations leader, charged with managing and directing company that provides transportation to wheelchair bound patients; currently servicing 21 hospitals and facilities.• Led company through approximate 15% year-over-year growth. Ensures top level of service, timeliness, and safety metrics to drive continuous referrals.• Leads cooperative and collaborative planning sessions with business partner to discuss organizational direction and implementation plan for strategic objectives. • Leads monthly continuous improvement meetings with field supervisor to engage with feedback from stakeholders at all levels of the organization and make recommendations for problem resolution, innovations, and improvements. • Identifies future partnerships with facilities through relationship building with local facility directors, as well as announcements in local publications.• Leads Human Resources activities: interviewing, hiring (including drug screening and background checks), training, and developing and implementing employee retention initiatives. • Proactively manages contract related processes to support effective operations; oversees all working agreements with facilities, leads contract negotiations, sets up new facilities, and maintains records.

Oversees general management operations, including scheduling, advertising, sales and marketing, training, communications, performance management and HR functions.• Develops and implements organizational strategies and drives growth through business development activities, successfully transitioning from a sole proprietorship to a small business.• Increased gross sales 12% year over year through solid customer service, creative marketing, and continuous reassessment of customer preferences.• Grew client database to over 6,000 satisfied customers through understanding and anticipating customer needs and creating strategic initiatives focused on catering to those needs.• Oversees the hiring, training, and performance monitoring of team members.• Trains employees on safety procedures, lowering risk to both employees and clients.• Proactively oversees team member work while cleaning projects are in progress; contributes feedback and improves customer satisfaction.