Ron Ferrante Email & Phone Number

Remote - Telecommuter

Warwick, Ri 02889

- Managed a Testing Team with 3 Direct Reports.- Responsible for day to day management of UAT Testing Team of Citizens Bank Student and Unsecured Loan Platform.- Performed weekly 1:1’s with 3 Direct Reports.- Performed Mid – Year and End of Year Performance Reviews of 3 Direct Reports.- Assigned Testing work daily to staff.- Coordinated with vendors on UAT bi-weekly software deployments for both Student and Unsecured Lending Loan Platform.- Hosted weekly calls with vendors.- Reviewed and gave approval for all User Stories provided by vendors prior to deployment to Test Region. - Worked with Business Line Management daily to review test results and approval for Production.- Trained staff in ALM for both scripting and defect reporting.- Performed end to end regression testing of both Loan Processing Platform and Credit Decision Engine.- Hosted Knowledge Transfer sessions with Business Line Management prior to moving changes to Production.- Hosted Knowledge Transfer sessions with Production Deployment Team prior to moving changes to Production.- Hosted Knowledge Transfer sessions for Processing and Underwriting Staff prior to moving changes to Production.- Worked with Legal, Risk, and Compliance to ensure OCC and Fair Lending guidelines were being met with all changes.

Woonsocket Ri

- Daily Monitoring of CVS Health Pharmacy Application at 100 % uptime- Perform Adjudication and Drug Utilization monitoring at 100 % accurate rate- Provide Incident Management expertise to Technology Teams - Escalate Production Issue to Technology Teams- Open Change Management Request forms using HPSM- Attend weekly Change Management meetings – Part of Team that approves and denies change requests for Technology Teams- Create Checklist template for approved changes- Perform Root Cause Analysis on Production Issues and present to Senior Management- FIM Compliance monitoring of all Production Servers- Review results of nightly batch job run and escalate any issues - Perform Defect assignment slotting for upcoming application release- Work with Development and QA teams to improve procedures- Perform UAT testing to validate end user functionality is working per spec- Hold weekly calls with vendors that supply services to the Pharmacy Application- Work with Pharmacy Help Desk to escalate any Pharmacy issues to the correct Business Liaison - Part of a 5 person 24x7 on call rotation team

Edi Operations

- Support and testing of various critical applications such as GPS (Global Processing Solutions), MTS (Wire), and Wallstreet (FX International).- Experience with HP Quality Center and Quick Test Professional- Develop and execute Regression, Smoke and Mini Smoke scripts for both Manual and Automated Testing of Citizens Bank GPS Application- Develop and load Files to complete end to end Mainframe to Application Testing for 3 Applications- Responsible to ensure newly developed software features and functionality are working according to specifications.- Identify defects and provide detailed documentation to technical teams and business unit- Cross-functional and integrated testing with other applications such as Wire, ACH, Recon, Sterling- Monitor Production Environment of Citizens Bank GPS Application, MTS Application and Wallstreet Application and provide assistance when Application Fails- Participate in rotation of after hours Production support for validation of break/fix and code deployment

Riverside Ri

- Create test scripts to complete end to end testing of Electronic Data Interchange Data Mapping for Positive Pay Recon along with 820 EDI Complex Map- Work closely with RBS Citizens EDI customer to ensure Map Requirements are being met- Test Mainframe to GIS translation of all aspects of EDI Datasets including ACH and Wire translation- Perform JCL job runs of EDI Mainframe test runs with complex Map validation to complete end to end testing- Attend weekly meeting with stakeholders to complete requirements to produce complete and accurate Business Requirements Documents- Work closely with the Wire and ACH Operations Business Lines to ensure all test requirements are documented- Attend weekly Test Managers meetings to ensure proper Test Guidelines are being followed- Attend weekly Risk Management meeting - Received 2012 Excellence Award from RBS Americas Commercial Operations Unit

Experience with testing and operations of POS systems under the IBM 4690 Platform, Torex Retail’s own LUCAS POS Platform, and 360Commerce POS Platform.- Review requirements and technical documentation to develop appropriate test plans.- Participate in design reviews to understand intent of software.- Setup of hardware needed to successfully test the customer’s platform.- Work with developers to design test criteria.- Test case development and execution.- Develop and perform manual and automated tests.- Develop and maintain test scripts and procedures.- Provide robust system tests of all new and updated applications.- Document, track, and communicate test plans, test results analysis, and unresolved problems.- Manage project workload and defect reporting.- Hold training sessions with Customers on new software functionality.- Mentor all new Quality Assurance Specialists on QA procedures.- Mentor all new Quality Assurance Specialists in correct Hardware Setup.

- Supervised the second shift Computer Operations staff located at the Rhode Island Lottery Headquarters.- Tested and Implemented all Rhode Island Lottery games including Powerball, and Daily Numbers.- Developed and maintained test plans used for testing the Rhode Island Lottery Games.- Maintained system procedures needed for shutdown of the Rhode Island Lottery Central System.- Provided on call assistance 24x7.- Participated in Management Training classes as need.- Performed Employee Performance Reviews on a yearly bases.- Mentored all new Computer Operations staff employees.

Associate, Computer Science

Activities and Societies: - Computer Programming - Computer Science - Data Modeling - Systems Analysis and Design - File Structure

Associate, Computer Science

Education record