Ron Grey Email & Phone Number

1150 Se Maynard, Cary, Nc 27511

• Contracted to provide Field Technician support during a migration from the Verizon Fiber Network to the Frontier Communications Fiber Network in the states of California, Texas, and Florida.• Provided Field Technicians with ONT activations for Motorola, Tellabs, and Alcatel using EMS AXSVision Management Software, Tellabs Management Software, and AMS or Alcatel Management Software.• Assisted Field Technicians with cable pair assignments at the HUB and Terminal using Frontier Communications proprietary applications for network visibility.• Worked with BPON and GPON speed ONT’s throughout the migration depending on the customers’ requirements.• Provided Field Technicians with VOIP and STB video device support during installations while determining how the type of phone (VOIP, TDM, and CS2K) was ported using the Neustar Numbering Portal.• Utilized internal applications to determine VLAN assignment for VOIP as well as VPI and VCI assignments for data.• Troubleshooting problems during activations though technical procedures were consistently used and implemented.• Updated tickets and escalated troubles if necessary to resolve the problem while identifying chronic issues.• Documented all calls received to provide management with statistical information for Frontier Communciations to determine the call center progress through the Avaya phone system.• Consistently developed resources to meet the day to day challenges of providing support throughout the migration.

1150 Se Maynard, Cary, Nc 27511

• Contracted to upgrade and configure QoS on the Frontier Communications Network.• Nationwide project for projected network expansion to improve the existing network infrastructure and provide increased efficiency and service for existing customers.• Worked through Team Lead to understand complex and extensive engineering documentation provided by Frontier Communications throughout the project development.• Mapped and upgraded hundreds of devices including various models of Cisco's, Adtran's, and Alcatel's via telnet session. Actelis via MetaASSIST GUI Interface, and Calix via CMS GUI Interface. Juniper core routers were also accessed by the team to determine upstream capability and all changes were documented via Google Sheets.• Utilized Frontier databases including Oracle Communications Metasolv (M6), NetMon, DSLnetwork, and NEEDS• Maintained project design requirements from Frontier Engineering specifications per EGL's (Engineering Guidelines), DGL's (Deployment Guidelines), and PGL's (Provisioning-Deploy Guidelines) throughout the project.

Durham, Nc

• Troubleshooting network problems in a multitasking, MPLS, BGP, EIGRP, OSPF, and VOIP environment for multiple clients in a high production virtual and global NOC.• Supported a wide range of Cisco routers as well as Juniper with various hardware configurations involving a wide range of network topologies that included various types of back up configurations such as dual routers, dual circuits, ISDN, HSRP, VRRP and ANIRA.• Acquired access and interrogated the status on the Paradyne CSU/DSU, Kentrox IMUX, GDC IMUX, Visual Probe, or VWIC router cards for circuit status and troubleshooting.• Determined resolution for problems with IMA and PPP Multilink T1’s used as a back up by some clients.• Worked on auto-generated SNMP alarmed trouble tickets and answered incoming calls concerning data network problems.• Interfaced with site contacts or company provided Helpdesks to determine if power was verified to the networking equipment when OOB (out of band) access was unable to be acquired.• Referred circuits out for testing as required and adjusted the NCT (next check time) to determine the results from testing through the CMC (circuit maintenance center) and updated tickets with a thorough and accurate explanation for NCT.• Outbound calls to the client were strictly provided according to the clients SLA and instructions specifically defined according to CPAT (client handling instructions).• Incoming calls from the client were always considered to be a priority and a status on circuit troubles provided or escalations acquired if necessary.• Received AT&T training on RAS (remote access services) to provide basic support on Netgate routers in that specific networking environment.• Worked on NCT tickets and dispatches whenever required by management to do so.