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Experienced and results-driven Customer Success & Account Management Leader with a proven track record of driving customer satisfaction, retention, and revenue growth. Skilled in building and leading high-performing customer success teams, developing and executing strategic plans, and fostering strong client relationships. Adept at analyzing customer needs, identifying opportunities for improvement, and implementing effective solutions. Passionate about delivering exceptional customer experiences and achieving business objectives.
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Franchise OwnerGrain And BerryFlorida, United States -
Vice President Of Customer SuccessConvoso Aug 2024 - PresentLos Angeles, California, Us -
Director Of Customer SuccessConvoso Oct 2021 - Aug 2024Los Angeles, California, Us -
Franchise OwnerGrain And Berry Jan 2024 - PresentTampa, Fl, Us -
Manager Of Customer SuccessKajabi Nov 2020 - Jun 2021Irvine, California, Us -
Sr. Director Of Customer SuccessNuorder Feb 2020 - Sep 2020Los Angeles, California, UsNuORDER is the leading wholesale eCommerce platform helping brands and retailers grow and win together.Brands use NuORDER to deliver a seamless, more collaborative wholesale process, where buyers can browse products, plan assortments visually, and make smarter buys in real-time.The NuORDER platform was engineered with flexibility and scale in mind, empowering businesses of all sizes with enterprise-level technology. Headquartered in Los Angeles, California with offices globally; NuORDER connects more than 2,000 brands and 500,000 retailers. -
Director Of Strategic Account ManagementBrandify May 2019 - Feb 2020Anaheim, Ca, UsBrandify is an industry-leading provider of location-based digital marketing solutions providing brands with a better understanding of their connection to their customers. Established in 1997, Brandify continues to power more than 500 brands, serving more than 4.5 million brick and mortar locations and reaching millions of consumers around the world. -
Director, Account Management & OperationsCitygrid Media May 2012 - May 2019Oversee team responsible for end-to-end account management and operations support for more than 300 local publisher andadvertiser partnerships. Develop and implement strategic business plans for profitable growth. Facilitate training and coachingto inspire extreme ownership and accountability. Serve as lead network liaison to internal and external sales teams. Resolveescalated partner issues including technical, implementation, and payment. Define and manage partner requirements.Perform traffic quality analysis, and monthly/quarterly revenue forecasting. Manage $3.5M in monthly ad revenue including quality, content distribution, monthly budget, and P&L forecasting. Grew core group of paid media publishers from $500k to $1.7M in just 2 years. Maintained steady 70% gross revenue margin. Designed high margin traffic acquisition cost platform that was adopted across organization and delivered highquality phone calls to SMB and national sized advertisers. Boosted employee productivity and morale with introduction of flexible schedules and remote work. Optimized product, UI, and implementation, including onboarding activities.
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Business Development AnalystIndeed.Com Apr 2011 - Mar 2012Austin, Texas, UsCo-led all analytical efforts for thousands of Indeed publishers. Utilized CRM, MS Excel, and other tools to cultivate enhancedhistorical and forecasting reports. Directed all technical efforts in establishing new partnerships. Prospected and on-boardednew partnerships via web, social media, and CRM. Implemented XML API to partnered sites to power Indeed job search functions. Ensured maximum PPC financial gain with co-branded webpage development and optimized technicalintegrations. -
Web Analytics ManagerAlm Oct 2010 - Apr 2011New York, UsDrove optimization for over 45 web properties. Managed all reporting efforts to accurately portray data trends. Deliveredstreamlined and comprehensive reports to senior leadership. Collected analytical insights from click stream data from Omniture SiteCatalyst, Omniture HBX, and GoogleAnalytics. Advised internal stakeholders in maximizing traffic, revenue, and user experience (UX). -
Seo & Emerging Technologies StrategistMorpheus Media Jun 2010 - Oct 2010New York, Ny, UsStrategic SEO consulting for digital brand development and web site traffic growth.A&E TV, Michael Kors, David Yurman, Juicy Couture, CafeMom -
Sr. Web Metric AnalystCigna Healthcare May 2010 - Jul 2010Bloomfield, Ct, UsAnalyze and trend web usage metrics by our customers to better their online experience on cigna.com and mycigna.com. Some technologies used are tealeaf, opinionlab, google analytics, and web trends. -
Business Project Sr. AnalystCigna Healthcare Oct 2008 - May 2010Bloomfield, Ct, Us -
Business AnalystTmg Health Nov 2007 - Oct 2008Conshohocken, Pa, Us -
Benefit And Cost AnalystCigna Healthcare Aug 2006 - Nov 2007Bloomfield, Ct, Us
Ron Griguts Skills
Ron Griguts Education Details
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Penn State UniversityCommunication And Media Studies -
Dunmore High School
Frequently Asked Questions about Ron Griguts
What company does Ron Griguts work for?
Ron Griguts works for Grain And Berry
What is Ron Griguts's role at the current company?
Ron Griguts's current role is Franchise Owner.
What is Ron Griguts's email address?
Ron Griguts's email address is ro****@****ail.com
What is Ron Griguts's direct phone number?
Ron Griguts's direct phone number is +120365*****
What schools did Ron Griguts attend?
Ron Griguts attended Penn State University, Dunmore High School.
What skills is Ron Griguts known for?
Ron Griguts has skills like Leadership, Media Strategy, Social Media, Strategic Partnerships, Digital Strategy, Database Management, Account Management, Ppc Bid Management, Web Design, Data Analysis, Digital Media, Seo Audits.
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