Managed technical support for customers and ensured cost effective resolutions by improving the tool and shorten the cycle time during production. Coordinated with product development group and maintained good working relations with engineers and suppliers. Developed tooling process, established a team that focuses all energies in resolving problems during tooling production. Monitored work and ensured compliance of safety procedures and maintained a safe work area for employees. Determined and implemented all productivity improvements programs. Assisted other departments in planning and implementation of new processes. Documentation of all the process (Tool check list and standard, Injection parameters, QA).Assist with Mold design possible problems/review.Made sure going through the molding process correctly.Assure the quality molds (mold function, components and workmanship).Assure the tools are on schedule.