Ron Hamway Email & Phone Number

Redwood City, California, Us

Kista, Stockholm, Se

Ericsson is a multinational networking and telecommunications company with a comprehensive portfolio ranging across Networks, Digital Services, Managed Services, and Emerging Business.Sales Director, MediaKind (former subdivision of Ericsson), 2018 – 2019 Program Director, 2015 – 2018I oversaw the sales and delivery activities encompassing strategy development and execution, customer service, and budget administration; managed up to 23 team members. Led several project teams across multiple integration points and team negotiations including Service Delivery with AT&T and scrum teams. Ensured the successful implementation of Digital Rights Management throughout the over-the-top (OTT) digital program; conducted training sessions on business continuity.My successes included:• Achieved 130% of sales target by customizing and aligning solutions and services to meet the customers’ needs.• Enhanced operational efficiencies by designing and leading a transformation program.• Enabled customers to launch offerings through the development of an Operational Readiness program.• Recognized globally as a key contributor for successes and selected “Top Talent”; acknowledged by the Global Product Executive as successfully leading the “Best Performing Team.”• Developed staff members into leadership roles through coaching and mentoring.

Kista, Stockholm, Se

In this role, I led the development and execution of the Broadcast Services Delivery strategy and framework involving team members and departments, processes, and tools; managed up to 40 team members. Established the Transformation Program for global delivery; grew customer and employee satisfaction. Drove cost efficiency across Europe with Services Teams. Key accomplishments included:• Reduced run rate cost 5% by instituting a service delivery and innovation framework to define the Broadcast Service.• Attained significant savings in external investment and drove cost efficiency through the alignment of Broadcast Services Executives with the managed services tool program.• Decreased IT overhead cost 20% by defining a career and competence framework for broadcast services; improved customer satisfaction 17% and increased employee morale through the deployment of broadcast specific processes.• Successfully invented a method and procedure for risk based cloud provisioning to maximize successful deployments and minimize locked resources; one of five members to receive issued patent (June 8, 2015).

Kista, Stockholm, Se

I governed the global development and implementation of optimized Managed Services Operations frameworks to align delivery centers with the global strategy; developed new MSTOP process, including Incident Management Process. Recovered off track delivery, including C-level customer engagements; supported multimedia customer integration.My achievements included:• Reduced incident duration 35% through the development of an Incident Management Process; increased customer satisfaction and SLA performance.• Standardized a process for the Managed Serviced teams by creating Access Management and Request Fulfillment processes; defined the Global Access Management policy.• Improved financial controls by developing globalization of forecasted headcount.• Characterized by Executives as one of the top Managed Services Subject Matter Experts in the organization globally.

Kista, Stockholm, Se

I administered the Managed Services pre- and post-sales operational delivery with pre-sales reviews, forecasting, operational performance benchmarking, financial controls, and customer satisfaction; collaborated with the Vice President of Sales. Aligned sales expectations and delivery capabilities by improving Managed Services solutions and business cases.Major successes included:• Developed and implemented numerous frameworks for various operational enhancements, including Ericsson Global Center (ensured structured controls across Managed Services delivery); Risk Management and Service Level Management (embedded business driven culture); Operational Readiness (integrated Managed Services delivery); Operational Readiness Transformation (validated overseas transformation and maintained service levels); Service Level Management (management action and mitigation planning, and achieved 100% SLA fulfillment).• Fostered team members into leadership roles through individual development plans.

Kista, Stockholm, Se

Houston, Texas, Us

Ca