United Healthcare/Medicaid Growth-C&S Growth Division, Ridgeland, MS, Current Community Outreach Representative 10/22- 09/23 "laid off due to company-wide cuts"Develop valued partner relationships directly with community-based organizations, faith-based organizations, hospitals, clinics, providers, external entities, venues, and / or influencers for the purpose of creating, enabling, and nurturing membership retention, growth, and/or sales opportunitiesPlan, implement, and coordinate sales and / or non-sales events and programs for all assigned products within the State of MississippiDevelop and execute innovative outreach and marketing strategies and tactics to support membership growth, retention, innovation and member provider experience with the State of MississippiDrive smart growth in membership and market share in designated area by developing solid relationships with the health plan and across segments and departments to align externally facing strategies (network, marketing, clinical and quality)Conducts market research and competitive analysis to drive outreach strategies and initiatives to gain market shareManage impactful relationships that drive engagement with key stakeholders, influencers, community-based organizations and faith-based organizationsDevelop and implement provider engagement strategies (including field-based approaches and face-to-face visits) in partnership with network partners that specifically focuses on membership growth and retention and making UHC the insurer of choiceOrchestrate signature member events, potential consumer events, community-based goodwill and general awareness events that make UHC the insurer of choiceManage sponsorship inquiriesDemonstrate / apply understanding of applicable laws, regulations, contracts and compliance requirements (i.e., HIPAA, ACA, state contracts, CMS regulations)

Developed sales relationships by daily interactions with physicians and discharge planners at hospitals and medical clinics to ensure referral/admissionsContributed to the revenue and income growth of the agency generating patient referrals from various referral sources.Demonstrates leadership among peers by consistent application and modeling of the appropriate compliance, behavior, and conduct.Performed all administrative functions required of the position, including reporting call activity and customer information into the appropriate call reporting system in a timely manner, submitting expenses, etc.Maintains sales territory to meet census goals and innovative with sales technique such as cold calling and contact planning.Spoked with groups, organizations, businesses, the community, media, and other entities to educate them on the appropriate services Pax Hospice offers. Organized, and implemented events for referrals.

Oversaw daily operations and performance of multiple franchise owners within the region, ensuring high standards of service and customer satisfaction.Managed and led a team of managers and sales staff, providing training, support, and performance evaluations to foster a culture of excellence and accountability.Developed and implemented strategic plans to increase market share, improve efficiency, and enhance service delivery across the region.Monitored financial performance, including budgeting, cost control, and profitability, achieving consistent growth in revenue and margins.Established and maintained strong relationships with key clients, addressing their needs and concerns promptly to ensure long-term partnerships. Conducted regular site inspections and audits to ensure compliance with health and safety regulations and company standards. Analyzed market trends and competitive landscape to identify new business opportunities and adjust strategies accordingly. Resolved escalated customer complaints and issues with a focus on achieving positive outcomes and maintaining client trust.

Generated new diagnostics business with specialist by utilizing evidence-based testing for screening diabetic patients for potential Peripheral Arterial Disease.Organized, and implemented events for referrals.Executed testing on patients using a diagnostic tool that measures the sympathetic and parasympathetic of the autonomic nervous system as well as a vascular assessment utilizing an ABI test. Build meaningful partnerships with key decision makers and articulate value proposition to reflect benefits.Kept up with the latest clinical data supplied by the company and interpreting, presenting, and discussing this data with professionals during presentations.Achieved a 20% increase in sales revenue within the first year by developing targeted sales strategies and strengthening client relationships.Conducted in-depth product presentations and demonstrations to healthcare providers, leading to a 30% conversion rate of leads to new clients.Managed and expanded a portfolio of 50+ key accounts, ensuring high levels of customer satisfaction and repeat business.

Operational procedures for compliance or modificationEstablished and review standards and work procedures for all housekeeping staff in accordance with established policies and practices of the facilityPlaned work schedules, hours, areas of work, and job duties to ensure adequate housekeeping services are rendered to all areasInterviewed, select, hire and evaluate facility housekeeping personnel in accordance with facility standardsOriented, train, and supervise all housekeeping staffConducted regular inspections and evaluations of the facility and recommend action items (at a minimum of 1 QI inspection each week)Conducted regular staff meetings and communicate with members of other departments to coordinate housekeeping activitiesScheduled major project work, assuring that adequate staff and supplies are availableInvestigated complaints regarding housekeeping service and equipment, and take corrective action

Successfully managed day-to-day operations of a dry-cleaning business, achieving a 20% increase in annual revenue over three years.Developed and executed strategic marketing campaigns, leading to a 30% growth in customer base and increased local market share.Trained and supervised a team of 15 employees, fostering a customer-centric culture that resulted in a 40% improvement in customer satisfaction scores.Negotiated and secured contracts with local businesses and organizations, contributing to a 25% increase in commercial clientele.Analyzed financial reports and performance metrics to optimize pricing strategies, enhance profitability, and maintain competitive edge in the market