In this role I act as the primary point of contact for customers and dealers having questions or concerns with installation, service or of an administrative nature. My role includes the following functions:* Resolve customer concerns* Provide technical assistance* Escalate advanced-level technical requests and customer complaints* Complete incident reports* Confirm service appointments* Document clinet contact and outcome in client database.

Responsible for providing first class customer service and ensures that all necessary data is completed properly, accurately, and thoroughly. Provides customer satisfaction to both internal and external customers and strives to continuously improve service delivery.

Performed phone and live chat based support for multiple customers simultaneously.Demonstrated excellent customer service skills in retaining customers for the company.Composed technical documentation for the company's #1 ranking Knowledge Base.Developed and implemented the software used within the company to compose Knowledge Base articles.

Performed telephone based support and remote administration to solve problems.Performed on site technical support for local customers.Installed, removed, and upgraded computer hardware regularly.Installed, and supported six home based networks.Installed and managed a home office network.

Provided customer support on gaming systems.Answered customer questions concerning games and consoles.Operated cash register and provided customer service.

Supervised work flow throughout busy dinner rush periods.Maintained store cleanliness at all times.Counted closing cash and processed daily credit transactions.Locked up the store after hours.

This was my business of four years from 2003-2007 in this business we created candles, beaded jewelry, and other hand crafted goods and sold them at public market. During my time there, I hired/fired, trained, managed supplier relationships, inventory and stock levels, arranged and took down displays. I also managed the home office, worked payroll, and handled many of the business' necessary forms and records paperwork.