Ron Kintzi Email and Phone Number

• Provided analytical reports on areas of interest for Senior Leadership Team.• Created and published a daily Year-Over-Year Revenue Summary by Deposit report analyzing the effect of COVID-19 on the organization’s overall revenue in 2020 vs. 2019. Management referenced report for making informed decisions around bridge loans, layoffs and organizational restructuring during 2020.• Completed analysis or assessments of processes, programs or areas where a need for improvement was… Show more • Provided analytical reports on areas of interest for Senior Leadership Team.• Created and published a daily Year-Over-Year Revenue Summary by Deposit report analyzing the effect of COVID-19 on the organization’s overall revenue in 2020 vs. 2019. Management referenced report for making informed decisions around bridge loans, layoffs and organizational restructuring during 2020.• Completed analysis or assessments of processes, programs or areas where a need for improvement was identified and communicated, tested and implemented proposed solutions.• Documented and published process, system, information and work-flow diagrams using Visio. Show less

Senior Director of Operations for the Centralized Services team of the Arthritis Foundation responsible for efficient and effective management of constituent and organizational data.• Implemented the structure and processes to centralize operational services for the entire organization.• Managed a team of eleven remote members including one director, two supervisors and eight CRM Specialists supporting ten regional units.• Authored and published Service Level Agreement (SLA)… Show more Senior Director of Operations for the Centralized Services team of the Arthritis Foundation responsible for efficient and effective management of constituent and organizational data.• Implemented the structure and processes to centralize operational services for the entire organization.• Managed a team of eleven remote members including one director, two supervisors and eight CRM Specialists supporting ten regional units.• Authored and published Service Level Agreement (SLA) standards for Centralized Operations department, published weekly metrics, and investigated and resolved issues reported by field staff.• Introduced and implemented a matching gift processing system. Show less

• Developed structure and processes to integrate organizational units to a centralized service model:o Developed service desk ticketing model to support submission of requests to the centralized services unit.o Provided local event website creation and maintenance.o Created and maintained local event e-mail campaigns.o Completed and maintained data entry and management processes.o Initiated and maintained centralized gift acknowledgment process.o… Show more • Developed structure and processes to integrate organizational units to a centralized service model:o Developed service desk ticketing model to support submission of requests to the centralized services unit.o Provided local event website creation and maintenance.o Created and maintained local event e-mail campaigns.o Completed and maintained data entry and management processes.o Initiated and maintained centralized gift acknowledgment process.o Managed mailing and receipt of local newsletter and direct mail campaigns for two regions raising over $50,000 in 2014.• Successfully integrated organizational units to a centralized service model creating significant cost savings for the organization with a staff of four CRM Specialists supporting five of ten regional units.• Successfully re-negotiated the lease and improvements for the Saint Paul, Arthritis Foundation office realizing a savings of nearly $50,000 over a three-year period.• Served as a member of the centralized services task team responsible for centralizing operations and finance functions for the entire organization Show less

• Developed the structure and systems to support the entry and data management processes for multiple locations in the Upper Midwest Region.• Reduced overhead and increased staff efficiency and productivity througho Automation of the acknowledgement process.o Creating and automating data upload process to the financial system eliminating redundant manual entry.o Merging information and referral, call center and bulk sales of brochures for two chapters.o… Show more • Developed the structure and systems to support the entry and data management processes for multiple locations in the Upper Midwest Region.• Reduced overhead and increased staff efficiency and productivity througho Automation of the acknowledgement process.o Creating and automating data upload process to the financial system eliminating redundant manual entry.o Merging information and referral, call center and bulk sales of brochures for two chapters.o Implementing and integrated phone system enabling 3-digit dialing and least call routing for the majority of staff between two chapter offices.o Introducing video conferencing to reduce travel and meeting expenses.• Managed and negotiated local equipment and technology leases and purchasing of office supplies for the region.• Provided technology support for staff in the Upper Midwest Region. Show less

• Managed the administration department by providing administrative services, telephone support, software training, and the purchase and maintenance of office equipment for the organization.• Coordinated the entry and maintenance of data, local Mid-Level Donor Program, and Chapter website and Intranet.• Designed and created financial and program reports.• Planned and executed the Chapter's Raising More Money events.

Began my Merillat career as a computer operator, moved into management of the IT department and eventually, worked on implementing JD Edwards ERP solution in the production area - this project was put on hold and I assisted at the plant level with the Customer Service implementation as we converted to JDE in that department. I continued to manage the Customer Service department at the Lakeville, MN plant until it's closure in March of 2002.