Oversight and direct management for all population health work for assigned populations. Provide strategy and leadership for population health stream team leads and associated workgroups based on data, best practices, guidelines, research, and direction from Ohio department of Medicaid (ODM). Provided written and verbal documentation, presentations for all managed care quality improvement projects, and population health stream work to Sr. Leadership and external stakeholders. Coach and mentor population team leads to delegate and oversee project tasks based on team members’ individual strengths, skill sets and experience levels.

Oversee and direct all Performance Improvement and Risk Management functions, for both clinical and non-clinical operations to assure compliance with standards of patient safety and other regulatory requirements. Lead care improvement efforts and Patient Centered Medical Home (PCMH) strategies to advance clinical excellence. Work jointly with the Chief Medical Officer (CMO) to provide Board and Staff with timely Clinical Quality and performance management data. Provide staff support to Board Committee and CMO. Continue to develop and implement Risk Management and Performance improvement strategies, policies and programs to support all segments of the organization. Direct and oversee staff: select, hire, train, coach, and counsel; monitor and assure performance. Evaluate department roles and structure to assure efficiency and effectiveness and provide professional growth opportunities where possible. Serve as a member of the Senior management team, assuring that the risk management and quality function supports the achievement of the organization’s strategy and objectives.

• Responsible for managing goals, objectives, policies, procedures and systems for all operational areas of the practice. Worked together with CEO to develop strategic long-range business plans for growth and expansion into new markets for the practice. Management of daily business operations while developing, monitoring, and analyzing budget and financial information to control cost and efficiency. Revised HR policies and employee handbook which produced an effective and efficient change to the practices administration and operations for current and new hires. Direct oversight of all practice employees including performance evaluation, merit increases and disciplinary actions. Coordinated and oversaw the transition to a new practice management system for scheduling and revenue cycle management. Created templates to meet Medicare compliance for quality measures and metrics for patient outcomes. Responsible for developing and reporting practice data for fiscal and statistical analysis needed to forecast practice goals. Coordinates with front office manager and medical staff to ensure quality patient care and services are provided. Served as a liaison between the practice and external agencies to increase business lines. Helped reinforce a culture of increased positive patient experience and customer service.

• Lead the Patient Experience improvement in partnership with both clinical and non-clinical leadership. Worked collaboratively within a departmental team of cross-regional counterparts to coordinate efforts, focus support where needed and share best practices for the enterprises initiatives. Supported the tracking and trending of service-related outcomes, identified opportunities for areas of improvement, recommended and implemented processes to achieve improved Patient Experience performance goals and establish practices to sustain the achieved outcomes.

• Oversee day-to-day operations of regional practice offices for the Respiratory Institute, including management of on-site clinical and clerical staff at each location. Active participation in the strategic planning for the institutes’ expansion to regional locations and for increased access. Coordinated with administrative and construction teams on institute projects for site improvements of regional locations. Managed the on-boarding process of new providers to the regional practice locations. Collaborated with project management teams on merger and acquisitions of new practices and providers to the Cleveland Clinic and Respiratory Institute. Assisted institute administration in the continuous improvement and assessment plan for the regional practices for Allergy and Pulmonology. Reviewed monthly audits for quality outcomes and performance metrics for the regional practices. Reviewed and monitored budgeted FTE’s for regional practices with the institute finance director and regional administrators.

Medical/Surgical and Ventilator Step-Down unitProvide clinical supervision and assistance with the coordination of clinical operations for the unit. Provide ongoing clinical evaluations of nurses and other direct and indirect patient care providers on the unit. Assist in the auditing process for clinical documentation improvement and per institution policy and procedure adherence. Assist with orienting new personnel, continuing education and in-service educational programs for career development of staff. Counsel employees on performance issues and administer corrective actions as required. Collaborate with members of leadership team to develop initiatives to improve clinical performance and for continued quality and performance improvement on the unit. Prepare the schedule of work assignment assuring adequate coverage on all shifts and per patient care necessities.

Provide emergency medical care to an average of 30 critically ill patients per shift within a 25-bed Emergency and 18-bed Urgent Care unit. Ensure the provision of quality emergency medical care to patients requiring emergency treatment in accordance with physician orders, hospital policy, and the standards of nursing practice. Perform patient assessment and nursing diagnosis to properly triage patients. Implement the proper emergency plan of action for patients with physical or psychosocial critical and life-threatening issues. Manage the planning, implementation and evaluation of interventions. Coordinate patient admissions and transfers, referrals and discharge planning activities as determined by emergency room staff.

Children's Emergency departmentResponsible for the nursing care of critically ill/injured pediatric patients in the emergency department of 21-bed pediatric emergency and 24-bed urgent care unit. Performed nursing assessment and diagnosis in triage area to determine correct emergency severity index for pediatric emergency patients. Participated in health campaigns and committees to educate the patient families regarding specific health care issues. Ensure the quality and practice of emergency medical nursing care to patient per the Texas nursing board standards. Provided the medical and clinical management services to pediatric patient in the areas of: medication administration and clinical intervention and evaluation.

Oversaw the operational management for the branches aquatic, wellness and fitness, youth/adult sports and community programs. Promoted and incorporated YMCA four core values in to all program activities. Provided direct monitoring and analyzing of the program budget to meet fiscal objectives. Facilitated the recruitment, training, and development of non-exempt and part time program staff and volunteers. Lead the marketing and distribution of program information to geographic market area and assisted in the branch fund raising activities and special events. Participated on various committees for strategic growth and development in association wide programming. Monitored and evaluated the effectiveness of and participation in programs through analyzing compiled program statistics to forecast efficient program development and operations. Coordinates use of branch facilities for program activities and events.