Provide product solutions to customers of broker-focused Transportation Manager System.Perform initial system setup, create and facilitate custom reports and deliver end-user training.Respond to customer requests and deliver solutions that enhance system effectiveness and user productivity.Administered and supported web-based enterprise-level Student Information System with SQL database ensuring successful operation and performing system configuration, software updates, integration, and direct customer support and training. Utilized Cognos Reports to fulfill data requests and deliver business intelligence to organizational leadership. Liaison to third-party vendor and responsible for state-mandated submissions to Department of Elementary and Secondary Education.Excellent written and verbal communication, analysis and troubleshooting skills.