Ron Maas Email & Phone Number

Rosemont, Il

Ensures the needs of the business are met.▸ Facilitates knowledge transfer between the business and IT Service Center.▸ Assist with setup, process, and documentation of new procedure and or program for the business.▸ Prioritize requests/issues that are escalated from the business.

Rosemont, Il

▸ Resolve high levels of computer and application issues on a “first call” basis.▸ Successfully troubleshoot, diagnose and resolve Tier 1 & Tier 2 service and support issues.▸ Manage execution of assigned tasks against detailed project plans that facilitate the timely completion of infrastructure objectives and deliverables.▸ Provide first-level support in the areas of Citrix, JDE EnterpriseOne, WMS, PC software applications, desktop/laptop hardware, mobile devices, and networking. Maintain skill level sufficient to provide such support.

Woodstock, Il

▸ Managed and supported help desk team, and acted as an additional point of escalation for technical knowledge.▸ Completely replaced County phone system – upgraded from digital to VoIP, saving $8,000.00 in contracted services for maintenance, while upgrading and enhancing phone system features.▸ Upgraded T1 incoming phone line service to SIP Trunks – increased call volume and dependability of phone service.▸ Installed and setup new Track-It Help Desk ticket system – setup and managed Track-It ticket system for all tickets within IT, increasing communication and ticket resolution by 40%.▸ Updated all Help Desk Policy and Procedures – reviewed and updated all policy and procedures for Help Desk personnel yearly and streamlined procedures, to improve productivity.▸ Performed annual review of Help Desk analytics – set department KPI’s using Help Desk analytics to track results. Applied Technologies▸ Active Directory – administered and diagnosed permission issues, set up and removed new user accounts and administered user permission for 1,200 users.▸ Microsoft Office – supported 1,200 users with Microsoft Office.▸ Citrix – administered and granted users Citrix program access through active directory, diagnosed credential/connection issues and assisted users with Citrix.▸ Avaya System Management – administered Avaya phone system for 1,200 telephones.

Woodstock, Il

▸ Install Verizon Mobile Signal Booster – improved voice and data communication throughout entire facility.▸ Installed New Fuel Management System – specified and installed new fuel system, which resulted in improved fuel records and saved $5,000.00 as well as excessive surplus of new fuel.▸ Installed and setup CartêGraph asset management system – launched new asset management and ticket system for all county facilities, structures and fleet. This improved communication and accuracy for problem resolution by 60%.

Woodstock, Il

▸ Prepared and performed road repairs for resurfacing program – replaced culverts, restored ditch line drainage, trimmed and remove trees as needed and mowed ditch lines, which improved roadway safety for motorists.▸ Prepare yearly and 5-year budgets annually to evaluate staff and equipment needs.▸ Review all work policy and procedures annually to improve work practices and environment to reduce the number of accidents by 25%.