Ron Mcdonald Email and Phone Number

Perform Threat Intelligence with alerts coming in from detection tools on a daily basis. Continuous & persistent monitoring of security technologies/tool data and network traffic which result in security alerts generated, parsed, triggered, or observed on Cloud, Networks, Servers, systems or security technologies.  Correlation and trend analysis of security logs, network traffic, security alerts, events and incidents.  Perform in-depth root cause analysis and diligently gather information prior to escalation for future root cause analysis.  Event and incident handling consistent with applicable client plans and processes.  Integration of activities with standard reports along with communication protocols.  Supporting calculation of security metrics.  Provide feedback to other team members on security control efficacy, vulnerabilities, gaps in visibility, recurring issues, and other items of note. Reporting and communications consistent with client SLAs. Support the development of Situation Reports and After Action Reports. Duties including: Escalation point for Tier 1; Assess network threats such as computer viruses, exploits, and malicious attacks; monitor for potential compromise, intrusion, deficiency, significant event or threat to the security posture and security baseline; develop, update and maintain standard operating procedures and other technical documentation for both client and internal operations. Participate in Incident Response calls and meetings. Maintain current knowledge of relevant technology and trends. Provide support to non-security IT functions as demand requires.

- Manages, installs, upgrades, monitors, and maintains a corporate network of over 50 nodes with multiple servers at AmericasMart Atlanta.- Ensures appropriate performance, security, and data recovery processes are implemented, monitored, documented, and maintained, and adhered to established local IT security policies, practices, and procedures.- Diagnoses, troubleshoot,s and resolves a range of software, hardware, and connectivity issues.- Provides customer service support by performing a detailed investigation of customer service complaints and issues, asks probing questions, researches analyzes and rectifies problems expediently.Improves the overall network capabilities of AmericsaMart Atlanta by implementing new connectivity hardware and software network configurations which enhanced customer networking access by 50%.Performs cyber-threat hunting processes to proactively identify internal risks that might exist in the company's IT infrastructure.- Serves as technical lead in responding to information security events and performance of initial diagnostics/forensics.- Evaluates and recommend new and emerging security solutions and best practices. Performs architecture assessments of systems and networks.

- Analyzed, approved, and authorized assigned claims and determining benefits due pursuant to a disability plan.- Reviewed and analyzed complex medical information (i.e. diagnostic tests, office notes, operative reports, etc.) to determine if the claimant is disabled as defined by the disability plan.- Utilized the appropriate clinical resources in case assessment (i.e. duration guidelines, in-house clinicians).- Communicated with the claimant's providers to set expectations regarding return to work. - Determined benefits due; made timely claims payments/approvals and adjustments for workers compensation, Social Security Disability Income (SSDI), and other disability offsets.Medically managed disability claim ensuring compliance with duration control guidelines and plan provisions.- Communicated clearly with claimant and client on all aspects of the claims process either by phone and/or written correspondence.Informed claimants of documentation required to process claims, required time frames, payment information, and claims status either by phone, written correspondence, and/or claims system.- Coordinated investigative efforts ensuring appropriateness; provided a thorough review of contested claims.- Evaluated and arranged appropriate referral of claims to outside vendors for physician advisor reviews, surveillance, independent medical evaluation, functional capability evaluation, and/or related disability activities. - Negotiated return to work with our without job accommodations via the claimant's physician and employer.- Referred cases as appropriate to supervisor and management

- Analyzed reported Family Medical Leave (FMLA) requests; to make determinations based on state and federal regulations- Ensured that on-going claim management is within company service standards and industry best practices.- Established FMLA claims; tracks and codes documentation in accordance with internal workflow processes- Analyzed FMLA claims to determine eligibility and certification in compliance with state and federal regulations.- Identified action plan; determines benefits due; and makes timely case decisions based on service expectations as established by the client.- Communicated decisions and on-going expectations with claimants and clients.- Maintained professional client relationships.

- Reviewed and investigated disability claims by using telephone and written contact with the applicable parties, (claimant, employer/supervisor, treating physician, etc.) to gather pertinent data to analyze the claim.- Adjudicated claims accurately and fairly in accordance with the contract, appropriate claim policies and procedures, and state and federal regulations, meeting productivity and quality standards based on the product line- Utilized appropriate medical and risk resources, adhering to referral policies and transferring claims to the appropriate risk level in a timely manner.

- Provided first-level technical support to end-users on proprietary software and applications including installation basic usage and appropriate service level to warranty.- Accessed documented procedures tools and manuals to provide support on company supplied hardware and equipment.- Troubleshot and resolved including but not limited to DHCP, RF, modem, router, or combination device (stability of equipment as well as configuration) and customer email issues such as delivery problems, client configuration, and DNS problems., billing, mobile broadband, and account issues escalated from customer support and other departments with a 100% success rate.