Drive Service Retention and overall aftersales profitability through ensuring every Volvo customer is aware of and receives our holistic aftersales service and support. Responsible for identifying current Volvo owners and ensuring both they and their dealer network are aware of our outstanding quality and value through integrated marketing solutions and key product development.

Transitioned back to Global Merchant Services to expand and lead the Global Client Group Merchant Marketing Consultation team. Serve as single point of contact to all US based Global merchants within luxury lodging, airline, car rental, eCommerce, and retail industries. Merchants include The Ritz-Carlton, Four Seasons, Hilton, Hyatt, Starwood Hotels, Delta, American Airlines, US Air, Hertz, Enterprise, Avis, Dell, Wal-Mart, LVMH, Chanel, Gucci, Hermes, Zegna, Amazon, Google, Microsoft, and others. Serve as single point of contact for all short and long-term strategic marketing consultations to identify key business opportunities and drive revenue/expand charge volume. Finally assist international merchants who wish to market in the US, Canada, and LAC markets. Merchants include Lufthansa, Emirates, El Al, Qantas, Korean Air, Sol Melia, Mandarin Oriental, and others.

Newly formed team within the platinum and centurion premium card group responsible for negotiating and securing partnerships within the travel and entertainment industries in order to provide the ultimate luxury benefits and experiences expected of our most discerning card members

Changed roles to become consultant to key merchant accounts highlighted by client management organization within American Express. Responsible for gathering premium insights and developing long-term marketing strategis across numerous industries for key accounts to strengthen partnerships, drive merchant objectives, and increase coverage perceptions and revenue for American Express both within established industries and key expansion industries. Consultative selling and marketing approaches, strategic planning, and business performance metrics are all areas of importance in this role.

Responsible for utilizing our premium closed loop Cardmember data to develop key strategic insight products to inform and drive key business objectives for our top merchants. Key product expansion areas in B2B, merchant acquisition, and unmanaged accounts were highlights of development history while in position

Managed all light truck products for Mercedes-Benz in the US Market. Expanded product line from 1 vehicle (M-Class), to 5 lines inlcuding launching the all new R-Class, GL-Class, redesigned M-Class, as well as introducing the aspirational Gelaendewagen (G-Class) vehicle officially in the US. Responsible for all product design, pricing, volume planning, and positioning for light truck product line. Served as product expert for PR, communications, and advertising.

M-Class Product Specialist responsible for launching all new M-Class from all new factory for Mercedes-Benz. Acted as product expert and technical specialist for press launches and marketing events, as well as in charge of worldwide volume planning, product description, pricing, and competitive stance.