Ron Ott Email & Phone Number

Chicago

Finished an extended contract working on updating/supporting an agile linux patching system custom built using bladelogic, nsh, and blcli code. Coded for sprint projects to be added to the system for doing NTP timing maintenance, Database maintenance, Yum repository clean up, Veritas stopping, and application support. Responsible for trouble shooting client problems, tracking down UNIX issues, creating scripting solutions for automation of installing SHA2 server certificates and upgrade system console firmware.• Developed an automated why of standardizing console login user IDs between IBM, DELL, and HP Hardware, this provided quicker problem resolution and minimized needed documentation.• Volunteered to stay late to verify that newly built/configured servers were ready for production environments; which allowed us to fulfill customer deadlines.• Created at simple way of setting DNS correctly using nslookup and ipmtool to quickly solve annoying system issue on multiple servers.• Scripted a menu driven solution to modify console settings/logins to improve offshore team performance.• Worked on a large datacenter migration where we moved several environments to improve operating costs.

Chicago

Supported custom trading applications running on linux systems. Responsible for trouble shooting client problems, rolling out new code deployments, tracking down UNIX issues, creating scripting solutions for reports and environment maintenance and establishing communication between the client and development teams to resolve issues.• Developed a script that upgraded java library files, and removed any references to the old versions from all scripts on the server, this provided quicker resolution and better portability of the project.• Volunteered to stay late to configure three new environments; which allowed us to meet project deadlines.• Discovered that windows values were loaded into a UNIX oracle database preventing the application from running, thus speeding the resolution of the issue, and improving customer satisfaction.• Setup a file processing system that used UC4, Webservice calls, and UNIX scripting to au-tomate processing files off hours to reduce consultant fees and workloads.• Designed a UNIX script that integrated sql queries, awk commands, and service calls to speed up weekend manual process, and improved accuracy.

Chicago

Worked as a System Engineer for two six month contracts, was later hired for a full time position.

Chicago

Worked as a System Support Analyst in a Six month contract position monitoring custom trading applications, and system stability running on Redhat, Solaris, and Windows servers through Big Brother, HP Openview, and Insight. Responsible for contacting system support for hardware issues, and bringing online all the trading applications fort the next day, Cleared alerts, assisted on file transfers, and problem solving application/UNIX issues• Came up with a solution to get the required information to the Federal Reserve when cur-rent procedures couldn’t deal with the high data capacity• Volunteered to help previous shift clean up any work that they had when I arrived to help facilitate a faster turnover.• Completed weekend test plans on time and resolved any Tidal scheduling and dependency issues that came up.

Dubuque, Iowa Area

Worked in a team atmosphere to support a group of over 1300 servers, 900 AIX, 250 Solaris, and 150 Linux, with various levels of OS and patches. Responsible for security protocols, service level agreements, build and decommission of servers, and system monitoring. Interfacing with several different data centers in many time zones to meet customer requirements and cross training goals.• Applying LEAN methodology to system administration tasks to reduce waste and bring down operating costs.• Upgraded AIX technology level 8 to technology level 10, Solaris technology level 5.9 to technology level 5.10, TSM client 5.3 to TSM client 5.5, and WebSphere 6.0 to Web-Sphere 6.1, explorer 9 to explorer 10r1, making sure that I did not go out the client's down-time window.• Volunteered several nights to help correct a Veritas graphical DR that remapped Hitachi LUNS between Solaris and Windows severs, so that we could meet customers expectations and our SLA agreement.• Facilitate transition meetings between data centers to speed knowledge transfer and effec-tively train others.• Participated in a VIOS clean-up activity to free up unused client disk space, and reduce customer cost.• Querying servers out of the Configuration Management Integration (CMI) database to instigate environments and speed trouble resolution.

Lombard, Il

Provided high quality second tier customer support for Invest1/Asset Arena 8.0 products and maintained production and development VSAM and Oracle Databases on several different platforms. Supplied 24 hour support, and worked with development on environment programming issues. Received client requests, that need time estimates, approval, and then coding.• Trained several incoming employees on all aspects of customer support, software operation, on call support, and UNIX and NDM environment issues, helping the team grow from two members to over eight.• Worked nights, Holidays, and weekends to insure system stability, and assist in software upgrades, OS upgrades, Patches, Disaster Recovery Tests, FTP, and NDM tests and special client requests.• Created an interface to load Swift Messages from WebSphere MQ 5.3.0 into Invest1 through a data mapping application ICS 8.1.0 using Java 2 and Oracle Cl10g databases to save the company an expensive software rewrite.• Wrote Korn shell and Perl monitoring software to e-mail client reports from their managed UNIX servers directly to them, to fulfill client requirements. • Demonstrated how to reload Autosys and CA7 schedules into Skematix to my coworkers so we could effectively move clients from the expensive mainframes on to cheaper Web-Sphere UNIX platforms.• Wrote Windows scripts to monitor, transfer files, and login between severs and coworkers desktop environments, this resolved several mainframe to UNIX cross training hang-ups.• Worked with system administrators across two datacenters to do server hardening on sever-al different UNIX boxes, meeting customer and industry requirements.• Installed Direct connect NDM solutions to fit into the client’s specifications, and improve the reliability of the night batch stream.• Several conference calls in the middle of the night, to workout scheduling issues, develop-ment issues, and coding errors, to ensure clients nightly batch runs were complete and avoid costly penalties.

Designed high quality cellular communications products and maintained Data General Aviion 25000 32 processor system running R4.20MU06 and hundreds of notebooks and desktop systems loaded with Solaris X86 2.5.1. Worked on all phases of software development from requirements and design to customer hand over and support.• Programmed user-friendly applications in UNIX shell script to improve system perfor-mance, data retention, batch processing, and installation of our software. This stopped cus-tomer questions and created a stable data environment.• Selected by customer request to travel to Israel and train product users, resulting in minimal customer complaints and greater customer satisfaction.• Reorganized travel arrangements in Manila overnight to route back through Korea and pro-vide customer support for an unfamiliar product and collected data for switch engineer to speed customer solution.• Designed and presented classes to unsatisfied customers in Arizona and Indiana who re-ported they were having trouble with our product thus improving both customers’ satisfac-tion so much they commended me to my division head.• Championed for a louder customer voice in software development resulting in improved software and customer satisfaction• Volunteered to test customer notebooks for Solaris X86 and Motorola’s applications to in-sure operation before the customers bought expensive machines that would not work.• Negotiated between two internal rival groups that had created similar software on different product lines to affect seamless software, thus avoiding the customers’ added expense in retraining staff.• Set up meetings with vendors, finance, purchasing, and development to address customer product issues and make our product easier to purchase and use.

Arlington Heights

Created and maintained a relational database system to track factory defects, which linked several databases and terminal input devices. Services included training coworkers, trouble-shooting and system documentation. This allowed past defects to be corrected on future products.• Headed a customer satisfaction team in a Motorola competition in which we won top award in 1993, and saved $350,000 a year.• Delivered a well-received presentation on Motorola culture to Ron Brown - Commerce Secretary, and received congratulations from several managers in the meeting.• Wrote user-friendly GUI input screens for an Oracle 6 and Forms V3 factory database sys-tem that was used to track defects from the field back to the factory line. They were also used for information retrieval and report generation.• Set up terminals on managers’ desks as soon as I was informed that they were lacking com-puter resources. This improved communication between supervisors and information tech-nology services.

Arlingyon Heights, Il

Wrote board and system testing software, and assembled and tested cellular communications equipment. Trained coworkers on processes and quality standards.• Promoted to team leader, responsible for managing a team of twenty-five individuals, main-tained production and quality goals.• Motivated and rewarded employees’ quality efforts at a low morale point gaining a 10% in-crease in production and a 25% reduction in defects.