Ron P. Email & Phone Number

Norfolk, Virginia

Responsible for 12 direct reports. Manage the overall day-to-day activates of the Monthly Accounts Department, Quality and Training to ensure that operational targets are achieved. Provide leadership and direction to direct reports ensuring a clear understand of expectations. Responsible for $140 million in parking fees annually with a budget of $1 million. Engage in regular liaison meetings with Senior Operations Management and Vice Presidents to review results, obtain feedback and seek out opportunities for improvement. Analyze trends in parking and the changes in data internally and in the industry and provide recommendations to improve results.

Manage the overall day-to-day activates of the Human Resources Department, Quality and Training to ensure that operational targets are achieved. Provide leadership and direction to direct reports ensuring a clear understand of expectations. Provide clear direction on operational requirements and ensure adequate resources to meet expectations. Engage in regular liaison meetings with senior management team to review results, obtain feedback and seek out opportunities for improvement.

Managed all daily operational aspects in Payroll & Benefits and Human Resources Departments for 170 employees. Worked with corporate in directing and coordinated the administration of the various benefit programs, including Health, Dental, 401(k), Worker's Compensation, Unemployment, Life Insurance, AD&D, and insuring adherence to company policies and procedures. Organized, tracked and conducted probationary and annual reviews.•Core Value Award – NTELOS – Continuous Improvement

Responsibilities include, but are not limited to:Managed all Human Resources tasks for the call center including: recruitment, benefits administration, employee relations, compliance, training and development, FMLA administration, training and development, payroll paperwork, employee retention, workers compensation, unemployment compensation, and HRIS data integrity. Oversaw the safety program to ensure compliance with OSHA and company policies. Recruited, trained and managed a team of 35 volunteers for the annual United Way Fundraising Drive. Coordinated events, speaker and rally for month-long fundraising activities to reach planned goal.Supervised (2) direct reports.AWARDS OF EXCELLENCE •Support Department of the Month, Norfolk, Virginia - 2000, 2001, 2002, 2003, 2004 and 2005.•Customer Service All-Star, Nordstrom, Norfolk, 1999

Assisted with the management of all daily operational aspects in Payroll & Benefits and Human Resources Departments for 270 employees. Responsible for recruiting, interviewing, the application process, training of new hires, payroll and timekeeping. Assist HR Manager in working with corporate in directing and coordinating the administration of the various benefit programs. Assist HR Manager to insure adherence to company policies and procedures. Assisted HR Manager in writing, tracking and conducting probationary and annual reviews.

Bowie Maryland

Procured materials for East Coast operations. Designed signs for 17 mainline and 4 rack stores with a total of 35 departments. Proof read and formatted design layouts and packaged signs for delivery.

The College Of William And Mary, Williamsburg Virginia

Assisted sworn officers in responding to all alarm calls, license and vehicle tag check requests. Analyzed multiple vehicle registrations and relayed information to multiple officers in the field simultaneously. Work with local police to assist with Campus Police and vice versa. Checked emergency call panels in the field to ensure proper working condition for the safety of the students, faculty and public. Operated four computer systems simultaneously (VCIN, NCIC, Alarm System for Entire Campus and Communications System.) Prepared reports to conclude all details of the shift. Assisted with traffic patrol during special events.

Data entry for employees applying for positions worldwide in military commissaries. Analyzing personnel applications for accuracy in time and grade. Responsible for collecting, routing and distribution of mail. Directing calls and visitors to correct personnel for assistance. SKILLS HR Policy and Procedure, Payroll Processing, Wage & Labor Laws, Problem-Solving and Grievance Resolution, Public SpeakingMS PowerPoint, MS Word, MS Excel, Adobe Acrobat, Windows NT/98/2000, XP

B.A, Sociology

Completed course work in Race, Gender, Class and Ethnicity, which has significantly contributed to my expertise in Human Resources.

Associates, Sociology

I worked in the financial aid office during my studies at Richard Bland College. This assisted me in earning money in college.