- Established a respectable presence and knowledge in the Building and Construction, Water and Waste Services, and Steel sectors- Actively engaged and managed strategic relations and partnerships with government, industry leaders and a wide range of key stakeholders and C-suite executives- Managed strategic formal and informal engagement forums with government, regulators, industry groups and others key stakeholders- Lead and influenced government and industry thinking in Australia and internationally in relation to standards solutions- Negotiate MOU’s, and contracts for services where appropriate to address issues of public policy and stakeholder interest

- Established, maintained and delivered plans and outcomes for a portfolio of projects, including management of risks, scope, size and timelines.- Managed the competing demands of multiple, simultaneous projects while delivering key project and policy outcomes.- Achieved consensus through facilitation, negotiation and conflict resolution across multi-disciplinary stakeholders with cross sectoral collaboration.International Secretary and Committee Manager for:- 2018 - Present: ISO/TC 183 Copper, Lead, Zinc And Nickel Ores And Concentrates- 2018 - Present: ISO/TC 98/SC 1 Terminology and symbols- 2015 - 2017: ISO/TC 21/SC 3 Fire detection and alarm systems- 2015 - 2017: ISO/TC 21/SC 8 Gaseous Media And Firefighting Systems Using Gas- 2015 - 2017: ISO/TC 89/SC 1 Fibre boards- 2015 - 2017: ISO/TC 89/SC 2 Particle boards- 2015 - 2017: ISO/TC 94 Personal safety - Personal protective equipment- 2015 - 2017: ISO/TC 94/SC 4 Personal Equipment For Protection Against Falls- 2015 - 2017: ISO/TC 94/SC 12 Hearing protection- 2015 - 2017: ISO/TC 94/SC 14 Firefighters' personal equipment

- Resolved technical enquiries through management of internal and external technical resources - Identified customer needs to provide information relating to all Standards Australia products and processes- Supported the Standards Services Manager in the delivery of organizational projects

- Managed high profile and high risk complaints received from the Executive Office, Financial Ombudsman and Financial Service Provider for the Woolworths credit card products.- Improved complaints and resolutions turnaround time from 7 days to 48 hours through the implementation of effective case management techniques.- Audited internal and external complaints through investigative techniques, call monitoring and transcription.- Developed internal policies and procedures relating to complaints resolution and risk management through newly created role.- Played a leading role in CRM UAT and roll-out across multiple Woolworths product campaigns.

- Engaged in the engineering, design and sales of building automation and lighting control systems for a wide range of clients.- Provided electrical schematic interpretations and cost estimations for internal external stakeholders.- Prepared tender bids and proposals for existing clients and prospects.- Produced NCC (Section J) and AS/NZS 3000 compliant solutions for D&C, and special requests