Ron Rickman

Ron Rickman Email and Phone Number

Release Manager at MEI Technologies, Inc. @ MEI Technologies, Inc.
Ron Rickman's Location
Colorado Springs, Colorado, United States, United States
Ron Rickman's Contact Details

Ron Rickman personal email

n/a

Ron Rickman phone numbers

About Ron Rickman

Dedicated IT professional looking for a challenging, fast paced career.

Ron Rickman's Current Company Details
MEI Technologies, Inc.

Mei Technologies, Inc.

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Release Manager at MEI Technologies, Inc.
Ron Rickman Work Experience Details
  • Mei Technologies, Inc.
    Release Manager
    Mei Technologies, Inc. Jan 2019 - Present
    Colorado Springs, Colorado, United States
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  • Smart Warehousing
    Technology Assurance Manager
    Smart Warehousing Apr 2016 - Jan 2019
    Gardner, Ks
    • Manages the Service Desk team ensuring all incidents are prioritized to provide timely and high-quality support for our internal and external users• Develop, coach, motivate, and encourage team to constantly improve performance and develop new skills• Leverage data and relationships with other managers and business stakeholders to support procurement of different tools providing productivity and operationally more efficient and streamlined processes• Responsible for maintaining… Show more • Manages the Service Desk team ensuring all incidents are prioritized to provide timely and high-quality support for our internal and external users• Develop, coach, motivate, and encourage team to constantly improve performance and develop new skills• Leverage data and relationships with other managers and business stakeholders to support procurement of different tools providing productivity and operationally more efficient and streamlined processes• Responsible for maintaining, upgrading, and proactively initiating various infrastructure projects to sustain rapidly growing work environment across 21 locations in the United States• Find methods for continual process improvement for operational and IT services striving to follow best practices for large businesses Show less
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  • Dickinson Financial Corporation
    Service Desk Manager
    Dickinson Financial Corporation Sep 2013 - Apr 2016
    Kansas City, Missouri Area
    The Service Desk Manager’s role is to oversee all aspects of Service Desk staff and ensure that end users are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of end user incidents including the monitoring, tracking, and coordination of Service Desk functions. The Service Desk Manager will also contribute to problem resolution by giving in-person, hands-on support to end users at the… Show more The Service Desk Manager’s role is to oversee all aspects of Service Desk staff and ensure that end users are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of end user incidents including the monitoring, tracking, and coordination of Service Desk functions. The Service Desk Manager will also contribute to problem resolution by giving in-person, hands-on support to end users at the desktop level when appropriate. Show less
  • Accent Marketing
    Technical Support Manager
    Accent Marketing Jun 2005 - Sep 2013
    Responsible for managing ACCENT’s Kansas City Missouri, Farmington Missouri, Tell City Indiana, and Harlan Iowa call centers. The Technical Support Manager is responsible for all voice and data technology and technology staff. Responsibilities include day-to-day administration, operations, end-user support, and technology implementation to ensure consistent voice and data system availability, integrity, and security, to meet the client’s needs. Responsible for voice circuits, PBX, ACD, data… Show more Responsible for managing ACCENT’s Kansas City Missouri, Farmington Missouri, Tell City Indiana, and Harlan Iowa call centers. The Technical Support Manager is responsible for all voice and data technology and technology staff. Responsibilities include day-to-day administration, operations, end-user support, and technology implementation to ensure consistent voice and data system availability, integrity, and security, to meet the client’s needs. Responsible for voice circuits, PBX, ACD, data circuits, LAN, WAN, servers, desktops, and applications. Additional responsibility to manage weekly change calls to ensure IT changes have the proper approval, documentation and rollback procedures. Provided oversight on enterprise projects i.e. PC rollouts, antivirus upgrades, and call center renovations. Show less
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  • Automation Services Company
    Network Technician
    Automation Services Company Jan 2004 - Jan 2005
    Cape Girardeau, Missouri
    Network Technician responsible for installation of networks as well as migration of existing networks to Microsoft Windows Server 2003. Installed, configured and troubleshot Cisco networking equipment i.e. routers and switches. I have experience in maintaining and repair of Hewlett Packard and Lexmark laser printers.
  • Unisys
    Csr 6
    Unisys Mar 2000 - Dec 2003
    Greater Detroit Area
    Computer Engineer responsible for diagnosis, repair, installation and maintenance of networks, servers, printers, laptops and desktop pc’s. Successfully took on a lead role on many short and long-term installation or upgrade projects all completed at or before expected end dates. Designed and installed networks for many insurance companies.
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Ron Rickman Skills

Technical Support Call Centers Servers Vendor Management Networking Troubleshooting Software Documentation Management Customer Experience Process Improvement Cisco Technologies Itil Active Directory Telecommunications Windows Server Disaster Recovery Security Routers Software Installation It Management Team Leadership Switches Computer Hardware Windows 7 Business Process Improvement Data Center Contact Centers A+ Certified Crm System Administration Call Center Outsourcing Wan Integration Virtualization Customer Relationship Management Cisco Systems Products Visio Network Administration Customer Satisfaction Microsoft Exchange Citrix Workforce Management Voip Windows Quality Assurance Ivr Microsoft Certified Professional Windows Xp

Ron Rickman Education Details

Frequently Asked Questions about Ron Rickman

What company does Ron Rickman work for?

Ron Rickman works for Mei Technologies, Inc.

What is Ron Rickman's role at the current company?

Ron Rickman's current role is Release Manager at MEI Technologies, Inc..

What is Ron Rickman's email address?

Ron Rickman's email address is rr****@****ine.com

What is Ron Rickman's direct phone number?

Ron Rickman's direct phone number is +191388*****

What schools did Ron Rickman attend?

Ron Rickman attended Bellevue University, Baker College Of Auburn Hills.

What skills is Ron Rickman known for?

Ron Rickman has skills like Technical Support, Call Centers, Servers, Vendor Management, Networking, Troubleshooting, Software Documentation, Management, Customer Experience, Process Improvement, Cisco Technologies, Itil.

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