Ron Rio Email & Phone Number

Global IT Services Leader who improves customer efficiencies and optimizes technology to drive performance outcomes. I successfully manage small to enterprise IT delivery contracts, thriving in fast-paced environments and resolving complex issues decisively. As a recognized problem solver, I remain calm under pressure and approach challenges holistically with my customers and teams. Building and maintaining close partnerships with customers, sponsors, peers and direct reports is my critical success factor. Achieving continual improvement on team projects is attained through process maturity, measurements, and accountability. My team describes my leadership as "engaging". I step up to own issues where others cannot or do not. I energize my team, keeping people focused on purpose and vision. I listen, stay calm and unify people to the common goal. I serve and grow, by empowering, enabling, and developing others. A listing of my core competencies includes:✔ Availability Management✔ Government Services (FEDRamp, SLED)✔ Disaster Recovery✔ Customer Relations✔ Personnel Leadership✔ Financial Analysis✔ Security and Compliance ✔ Service Delivery✔ Contracts and Negotiations✔ Project Management✔ Transition Management✔ Agile Practitioner ✔ Linux, Unix, Windows, VmWare, z/OS, Zerto, AWS, Azure,

Listed skills include It Service Management, Service Delivery, Itil, It Strategy, and 16 others.

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  San Jose City College

  Computer Science