Owner of a consulting firm that successfully works with organizations of all sizes to achieve their true potential. Process improvement begins with identifying personal and organizational challenges of the Leadership Team. We design continuous improvement strategies and initiatives that resolve issues increasing performance of the organization and bottom line profits. As owner of my own firm I am responsible for internal operations, logistics, legal, maintaining and balancing budget, human… Show more Owner of a consulting firm that successfully works with organizations of all sizes to achieve their true potential. Process improvement begins with identifying personal and organizational challenges of the Leadership Team. We design continuous improvement strategies and initiatives that resolve issues increasing performance of the organization and bottom line profits. As owner of my own firm I am responsible for internal operations, logistics, legal, maintaining and balancing budget, human resources, marketing, sales, finance and P&L. Responsibilities include: • Recruit, hire, train facilitators, consultants, and sales representatives.• Consult with organizations in developing and implementing companies’ strategic planning initiatives. Coaching clients in the design of mission, vision, and purpose statements, set organization, departmental, and individual performance goals and develop metrics for measuring achievements. • Develop personnel for client companies through various initiatives which provides laser like focus to strategic plan for employees throughout the organization affecting overall prosperity.• Design and author professional training manuals, programs, power points, audio, and visual aids. • Consult one on one with Company Owners, “C” level management, Presidents, VPs, department heads, human resource and organizational development professionals to identify needs and deliver employee development strategies to achieve their organizational objectives.• Facilitate productivity improvement, leadership development, company cultural enhancement, goal achievement, communications, team building, sales, and management/supervisory programs which are all designed to increase productivity and the bottom line for our clients. Show less

Contracted by MSXI International for the purpose of servicing Ford Dealerships in in the Southern United States measuring, coaching, and improving both Employee and Customer Experience through assessment, employee huddles, workshops, and coaching one on one.

Execution, Implementation, and Dealer Support for the General Motors "Standards for Excellence Program" (SFE), "The GM Preferred Owner Loyalty Program", and the "MY GM Rewards Loyalty Program" for all GM Brands in Kentucky, Tennessee, Alabama, Louisiana, and Georgia. Assigned to 175+ dealerships to sell the service, activate, conduct dealership orientations, coaching, implementation, and to monitor the programs success. Responsibilities included:• Facilitating, installing… Show more Execution, Implementation, and Dealer Support for the General Motors "Standards for Excellence Program" (SFE), "The GM Preferred Owner Loyalty Program", and the "MY GM Rewards Loyalty Program" for all GM Brands in Kentucky, Tennessee, Alabama, Louisiana, and Georgia. Assigned to 175+ dealerships to sell the service, activate, conduct dealership orientations, coaching, implementation, and to monitor the programs success. Responsibilities included:• Facilitating, installing, developing, and supervising the execution of GM programs across all GM Brands.• Key duties included: facilitating leadership team meetings, identifying, tracking and measuring revenue based goals based on dealership priorities; analyzing and intervening around CSI issues; mapping and measuring processes throughout the dealership; executing and acting upon organizational cultural surveys; analyzing and action planning around market based customer research. • Personally working with dealership personnel on process improvement activities with measurable results around improved customer CSI, increased sales (showroom and digital), increased service and parts business, improved service customer retention and processes that have led to record CSI and department profitability. • Dealership Profitability. Key activities include: internet sales and digital competence, service profitability, customer acquisition and retention, dealership CSI, parts and service efficiencies, • Leadership/manager development, and initiation and maintenance of cultural change efforts. • Digital focus, identifying and utilizing available digital applications, improved digital awareness.• Developing traditional and Digital Marketing, Social Media, YouTube, Viral Marketing and direct mail campaigns using a variety of media.• Responsible for training new associates, developing training manuals, and creative deliverables to market programs. Show less

Director of Development for International Organization whose training and development programs are produced in 27 languages and distributed in 80 Countries. Recruited into the home office after experiencing success in the organization as Franchise of the Year, Recruiter of the Year, Facilitator of the Year, Sales Manager of the Year, and other accolades. Responsibilities:• Recruited, supported, and trained Franchisees and Associates Worldwide • Developed and designed… Show more Director of Development for International Organization whose training and development programs are produced in 27 languages and distributed in 80 Countries. Recruited into the home office after experiencing success in the organization as Franchise of the Year, Recruiter of the Year, Facilitator of the Year, Sales Manager of the Year, and other accolades. Responsibilities:• Recruited, supported, and trained Franchisees and Associates Worldwide • Developed and designed Franchise materials to run a successful business• Facilitated Franchise Owners on developing Vision, Mission, and Purpose Statements followed with Strategic Planning and SMART Goals for success. • Conducted workshops, long distance learning, and one on one coaching• Participated in planning, producing, and speaking at yearly LMI Convention Show less