Ron Shen Email & Phone Number

Toronto, Ontario, Canada

• Engaged in communications with potential customers as well as followed up calls to existing customers, resulting in a consistent achievement of 100% sales target for three consecutive months• Maintained exceptional customer service standards by delivering outstanding after-sales support, fostering long-term store-customer relationships

Toronto, Ontario, Canada

• Resolved an average of 50 customer inquiries per day with an average handle time of 6 minutes• Consistently met or exceeded call center metrics, including customer satisfaction scores, first call resolution, and average handle time• Utilized in-depth knowledge of TD’s products and services to provide personalized recommendations to customers, helping them achieve their financial goals and improve their overall banking experience• Collaborated with other departments, such as Fraud Detection and Credit Cards, ensuring prompt resolution of customer issues that require cross-functional support

Hong Kong Sar

• Diagnosed and troubleshot a wide range of software and hardware issues of 100+ network testers in a timely manner to maintain 99.9% service availability, resulting in high levels of customer satisfaction• Revamped the existing temperature sensor by introducing a high-accuracy temperature sensor, rewrote it in Python, and improved the accuracy by 80%• Inspected computers to disassemble the working parts, using them to assemble new computers, demonstrating technical expertise and resourcefulness• Installed and upgraded operating systems (Windows, Linux), and different software in accordance with corporate compliance• Installed 89 CCTV systems in 89 telephone exchanges by coordinating and communicating with engineers effectively, consistently met monthly deadlines, and improved workflow efficiency by developing installation and routine check procedures

Master Of Science - Ms, Electrical And Electronics Engineering

Bachelor Of Engineering - Be, Electronic And Information Engineering