Ron Shih Email & Phone Number

California, United States

Sunnyvale, California, United States

• Designed end-to-end card payment solution across merchant lifecycle, including onboarding, payment processing, success rate optimization, settlement, and dashboard; achieved 70% YoY trading volume increase.
• Optimized card infrastructure capabilities across Network Tokenization, 3DS, and built Apple Pay/Google Pay digital wallets capabilities in global markets across the US, SG, HK, EU, and UK
• Developed new payment channels by collaborating with card schemes such as Visa… Show more
• Developed new payment channels by collaborating with card schemes such as Visa, Mastercard, and Amex; transitioned from a PayFac to acquirer model by building direct network connectivity and fund flow integration
• Created product roadmap to optimize checkout experience by conducting customer research, designing product requirements, and collaborating with engineers; streamlined payment flow by 25%. Show less

Greater Chicago Area

Designed first tax-informed personal loan product through 20+ user research, rapid prototyping, and competitive analysis; collaborated with 3 strategic partners to integrate Intuit’s product ecosystem

San Jose, California, United States

• Created a contingency financial model for CFO to forecast 10-year real estate cashflow through analyzing memory semiconductor and HDD expenses; initiated 17 positive-NPV initiatives to rightsize portfolio by 30%
• Built worldwide office footprint strategy for Head or Real Estate to streamline annual expense by 35% ($280M NPV) through analyzing 47 facilities, 52K employee’s working pattern, and $215M annual expense

Taiwan

• Developed new trading platform product through segmentation analysis, user research, and financial projection; increased revenue by 23% and identified by APAC head as "project of the year"
• Supervised 2 operations managers to oversee customer life cycle and build relationship with 300+ key accounts on $56B annual trading volume, resulting in 31% customer satisfaction increase and 5% market share growth
• Support equity(high-touch, electronic, and portfolio), SBL, and future products… Show more
• Support equity(high-touch, electronic, and portfolio), SBL, and future products trading
• Launched first end-to-end product integration for 5 operations teams by devising business plan, coordinating 10+ stakeholders, and translating business pain points to engineers; expedited service turnaround by 54%
• Achieved fast-track promotions in 3 consecutive years; only APAC employee in unit promoted in 2020 Show less

Taiwan

• Designed digital strategy with C-Suite executives and explored 20+ projects through market analysis, process redesign, and financial projection; technology landscape covered 85% of Citi's product lines
• Managed cross-functional team of 16 to resolve urgent regulation changes by analyzing and implementing technology in 8 products; influenced 9 units, including business, legal, risk, and tech, to adopt new practices
• Initiated APAC's pilot automation plan by analyzing user behavior and… Show more
• Initiated APAC's pilot automation plan by analyzing user behavior and negotiating partnership with Visa/Master, reducing service redundancy and turnaround time by 65%; won Citi project competition (top 3%)
• Executed customer segmentation analysis and re-designed phone center's customer journey through researching 7 APAC markets’ practices, cutting down customer waiting time by 15% Show less

Taipei City, Taiwan

• Constructed automation plans for 3 operation units by researching user pain points and conducting user- centric design; spearheaded teams of 12 to implement technology solutions, resulting in 23% efficiency boost
• Created new business plans to comply with new anti-money laundering rules through market competitor research, beating expected timeline by 70%, and acquired 2 top accounts due to operation excellency
• Appointed as youngest mentor/campus ambassador and led 12 campus forums… Show more
• Appointed as youngest mentor/campus ambassador and led 12 campus forums reaching 6000 audiences Show less

Taipei City, Taiwan

• Pioneered first interactive fraud detection service in Taiwan by planning product roadmap, developing partnerships, and designing marketing campaigns; boosted efficiency by 60% and got national media coverage
• Formulated segmentation strategy by analyzing 8000+ fraudulent purchases, identifying common patterns, and performing A/B testing; reduced credit loss by 65% and increasing customer satisfaction rate by 15%
• Designed omnichannel collection strategy for 80 agents by analyzing… Show more
• Designed omnichannel collection strategy for 80 agents by analyzing consumer's debt delinquency data and initiating a new segmentation plan, optimizing 15% labor efficiency Show less

Tel Aviv Area, Israel

• Responsible for venture fund raising, including developing institutional fund, designing joint venture strategy.
• Responsible for industry analysis, focusing on AI, IoT and Block Chain.
• Successfully developed biggest HK investor in Europe.

Beijing, China

• Responsible for financial statement analysis, forecasting and valuation based on comparable approach.
• Designed investment strategies including asset restructuring, valuation adjustment mechanism, and stock repurchase.
• Handled $50 million equity financing case for largest livestock firm in Beijing.

Taipei, Taiwan

• Responsible for US Tax issue, including recognition of salary, capital gain and otheraccounting treatment.
• Prepared tax accounting statement for high net worth individuals including CEOs oflisted companies.

Taipei, Taiwan

• Led a student team of 5 as KPMG student consultants to execute CSR project for a telecom client. Project was eventually adopted by two giant Taiwanese telecom companies.
• Awarded as second place in the biggest case competition in Taiwan by Chairman of Oglivy Taiwan, CEO of IBM and other 6 well- known leaders.

Mba + Ms Design Innovation Joint Degree Program (Mmm)

Bachelor Of Business Administration - Bba, Major: Economics; Minor: Quantitative Finance, Phi Tau Phi Scholar(Top 1%), Gpa 3.8(Top15%)

Activities and Societies: AIESEC, Belize International Volunteer Group, ATONA Case Competition

Exchange, International Business