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Ron Smithson is listed as Senior Technical Support Specialist at Pfizer, based in Wilmington, Delaware, United States. AeroLeads shows a matched LinkedIn profile for Ron Smithson.
Ron Smithson previously worked as Senior Technical Support Consultant at Pfizer and Service Desk Lead at Wyeth Pharmaceuticals.
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Ron Smithson is a Senior Technical Support Specialist at Pfizer.
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New York, New York, US
Senior member of the Knowledge Management product team responsible for maximizing remote workforce productivity (over 80K users) and minimizing technical support inquiries. Prepare and deliver virtual and in-person training sessions. Oversee change initiatives with product vendor and internal customers inclusive of requirements development and testing..
Managed team of 20 support personnel, overseeing customer problem resolution, assuring technical proficiency of technical support staff. Implemented Knowledge-Centered Service Model to retool Service Desk staffing and processes to drive efficiency and cost reduction. Developed and delivered monthly training.
Cambridge, Cambridgeshire, GB
Provided first level technical support on-site and across numerous remote locations inclusive of Microsoft OS/Applications, Unix, AS400, SAP, Audix and numerous COTS and proprietary end user products. Delivered extensive internal training.
Provided second level support for technical questions, software installations and problem resolution for upwards of 5000 users. Performed on-site server and desktop installations at home office and remote field offices. Supported Y2K remediation initiative with provisioning for over 4500 new devices. Prepared training materials and hosted training sessions.
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Ron Smithson works for Pfizer.
Ron Smithson is listed as Senior Technical Support Specialist at Pfizer.
Ron Smithson is based in Wilmington, Delaware, United States while working with Pfizer.
Ron Smithson has worked for Pfizer, Wyeth Pharmaceuticals, Astrazeneca, and The Hartford Insurance Group.
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