Ron Sullivan Email & Phone Number

United States

Salt Lake City, Utah, Us

Chief Executive Officer of the Medical Review Institute of America (MRIoA), which is a purposed filled organization focused on providing trusted clinical guidance that enables the right decisions for patients, while also reducing unnecessary healthcare spending.

Philadelphia, Pa, Us

Responsible for the global ERT eCOA clinical trials solutions business (P&L); $250M+ in revenue with a mission to help pharmaceutical companies deliver life saving solutions to a global patient population.- Enabled the business to achieve growth rates of 25%+ annually and gain share through the focus on a market driven strategic program that includes new customer acquisition, talent development, M&A, lean operational improvements and technology driven product development through a build/buy/partner approach - Ownership for over 800 ongoing eCOA clinical trial programs as part of ERT that supports >50% of the global drug approval over the last 4 years- Targeted, acquired and integrated one of the largest eCOA market competitors at over ~$100M in revenue in May 2015 to complement the existing CRO presence with a much more robust direct-to-sponsor approach- Contributed to ERT's successful sale to a new PE firm in Q2 2016 with a high teens multiple- Acquired a second competitor in Dec 2016 to expand ERT’s eCOA presence beyond Phase 1-4

Chicago, Us

Executive responsible for leading the product develpment and engineering for the $400M global P&L, that facilitated the global adoption of Minimally Invasive Surgical (MIS) procedures through innovative design, manufacturing, and service of surgical suites.- Built a global team with an innovative strategy and vision that delivered +7% annual growth, +2 pts global market share (58% share), world-class Net Promoter Scores (NPS) and +2pts in operating profit through strong customer relationships, market creation and operational excellence- Shipped +2000 units annually to +90 countries with consistent cycle-time reductions- The Premium Surgery Service Team delighted customers with an 11% reduction in service duration, an 8% reduction in cost-to-serve and the creation of several customer driven vitality programs

Chicago, Us

P&L responsibility for $165M Surgery Service Business (P&L) covering an installed base in 28K global locations with a mission to ensure global availability of life saving surgical equipment.- Built an accountable global team that grew at 4% top line (2X the market) and +8% bottom line, while improving cash flow and maintaining <4% attrition- Created a culture of inspired, capable and empowered employees that led to transactional Net Promoter Scores (NPS) of +80% while reducing cost to serve by 11%- Rebuilt the services technology infrastructure by implementing Oracle and Siebel while maintaining a world-class compliance and safety program

Chicago, Us

Led the strategy development for the global Continuous Improvement (Lean & Six Sigma) System, the Customer Loyalty (NPS) program and the re-tooled Quality Management System implementation for the $16B GEHC business. This included providing leadership to the 94 global Lean Six Sigma Leaders focused on business wide cycle time reduction, IT implementation specialists that led the global implementation of Trackwise, Project Managers who drove the QMS rollout, Customer Loyalty Leaders centered on driving NPS and Data Analysts that created the current QMS metrics system.

Chicago, Us

Responsible for the Continuous Improvement (L6S) Program for the $2B GEHC Americas Services Business. This L6S team reduced service duration and the associated cycle-times by an average of 22%, creating significant capacity for the business.

Chicago, Us

Led the Marketing Strategy and Program development for the $2B GEHC Americas Services business. This included market segmentation driven from an extensive primary research program, development of a complete new offerings set and the associated marketing material and communication program. Additional responsibilities included pricing strategies, internal and external communications, ongoing market research as well as new solutions development.

Bsme, Thermal Dynamics And Fluid Flow

Liberal Arts, Liberal Arts