Successful Business Owner in Home Improvement, Maintenance and Repair ServicesSpecializing in Real Estate Improvement, Luxury, Executive and Estate PropertiesPartner with Real Estate Agents and their clients to prepare homes for sale

Home Improvement, Repairs and Maintenance"Good As New, LLC" has the time, tools and know-how to complete your home repairs, upgrades and maintenance.-Protect your biggest asset with maintenance services that keep your home looking its best and aid in maintaining its value-Homes that are well maintained are a joy to live in, easier to clean and, when you are ready, sell faster-All types of organization (garage, kitchen, bath, closet)-Improve your quality of life and eliminate daily hassles and inconveniences by fixing annoying problems in and around the home such as doors or windows not opening properly

Technology SummaryPlatforms/Operating Systems: UNIX, Linux and Microsoft Windows® Networking: TCP/IP, LAN/WAN, EthernetSoftware: Oracle, Vonetix, Nuance, Microsoft Office SuiteIVR Implementation Specialist: Post-sales implementation and support for converged voice/data telecommunication IVR systems. This included system administration of Avaya call processing software, the underlying Linux platform, validation of system design and configuration.IVR Support Engineer: Technical support on Interactive Voice Response systems for large enterprises, identifying, analyzing and resolving complex technical issues. Accountable for enhancing client relationships and responding to client inquiries, presenting data and findings, root cause analysis and case management on customer reported troubles. Successfully ensured time sensitive matters such as service level agreements, customer contact requirements, and in-depth technical problem analysis consistently completed within target objectives. Authored and submitted diagnostic troubleshooting technique articles and resolutions on technical troubles for use in global knowledge database. Department lab manager, including rack out, installation, configuration, and integration of various server and operating system combinations including Red Hat Enterprise Linux, Avaya Communication Manager, Avaya Voice Portal, Conversant, Interactive Response.Customer Support Team Lead: Provided day to day operations management support to technical professionals. Worked with customers to recommend system configurations based on customer needs for software applications, operating systems and hardware requirements. Managed executive escalations and provided statistical summaries to upper-management. Technical Support: Provided software and hardware consultation to customers, technicians and Avaya Business Partners concerning Avaya’s flagship PBXs.