Technology Support Manager
St. Cloud, Minnesota Area
Formulated, recommended and implemented corporate wide IT systems, procedures and policies as they relate to the day-to-day operations of the Technology Support Department.* Interacted with vendors, internal customers and technical staff to resolve technical problems and for analysis of new or existing systems and technologies.* Developed, implemented and maintained an automated help desk for use in technology support as well as software development and support.* Coordinated with vendors, internal customers and technical staff the planning and installation of new equipment, moves and changes of services.* Assisted in planning functions such as disaster recovery planning, IS long range planning, hardware and communication needs assessment, data center design and the IS budgeting process.* Monitored utilization levels and trends throughout the organization to determine quality of service of computer, telecommunications, security and help desk operations.* Maintained appropriate inventory and records for all supplies, hardware, software and license agreements to ensure regulatory compliance.