Ron Watson Email & Phone Number

London Area, United Kingdom

Training AI by pushing its boundaries. Currently working with images and text to ensure AI stays grounded.

101 Central Ave., Bay Saint Louis Ms 39520

Bayshinedetail.com served Bay St. Louis and the Gulf Coast of Missippi. The business performed over 900 bespoke high-end auto details in seven years, and attended to 300+ repeat customers. Working out of a shop located in a complex that also housed a reknowned pottery and creator spaces, the business became a landmark at the corner of Central and Washongton streets in the quaint coastal city. Owner Ron Watson (whose father began a New Orleans-based detail supply business in the 1980s) offered a suite of auto restoration products that were customizable for each job. Some paint correction, ceramic sealing and interior work took more than day, and many customers wer often scheduled out weeks in advance.

Longview, Texas, United States

-Dialogued with customers and drivers to ensure the seamless shipping of pets and high-value items. -Adjusted to customer expectations through collecting feedback and writing content to acquaint new members to the company’s transaction and delivery process. -Delivered various digital products, including press releases, customer/driver guides and articles. Edited website copy. -Curated online reviews through Trustpilot and social media channels. -Helped cultivate team-oriented environment, which enhanced collaboration within the organization.

Ruston, Louisiana, United States

-Directed department responsible for producing 117 Arena Football League online game broadcasts on 2011, as well as events at Gramblimg State University and for the Professional Bull Riders’ Tour. -Managed customer service team and executed airtime decisions based on clients’ expectations. -Regularly communicated with AFL and PBR executives. -Helped edit website copy, write press releases for events, awards, patent specifics, and grant information.

Monroe, Louisiana, United States

-Led a team of 15 customer service representatives, coached on KPI and communication skills-Initiated program that compared agents’ recorded calls to linked customer surveys, leading to a 30% spike in the call center’s performance scores over six months in 2009-2010-Identified multiple trends and patterns in a diverse, 500-seat call center that impacted survey scores, shared with upper management- Trained center management in quality analysis systems and ensured these tools were properly used.

Monroe, Louisiana, United States

-Monitored approximately 200 incoming calls weekly for the mobile phone industry, graded customer service representatives on their performance related to client’s requirements-Coached agent classes on tone, courtesy product knowledge as well as setting and fulfilling customer expectations-Became proficient in the NICE Quality Assurance System-Created center’s quarterly newsletter, The Accent Advisor

Monroe, Louisiana, United States

-Ensured mobile phone customers’ incoming calls were handled in a timely and professional manner-Managed high-volume calls with precision, contributing to team’s performance uplift-Became a subject matter expert, suggested workflow changed that led to a job in Quality Assurance

West Monroe, Louisiana, United States

-Managed all aspects of weekly newspaper production -Wrote news and feature stories, shot pictures, designed up to 40 full-format, news, pages weekly-Worked parish government, education, crime, lifestyle, and general news beats-Directed up to eight employees in the news, sports, advertising, and circulation departments-Elevated The Ouachita Citizen’s profile by leading the newspaper’s initial move to digital content

West Monroe, Louisiana, United States

-Wrote content and shot pictures for feature stories, focused on local politics, area, history and notable personalities-Designed 10 full-format news pages weekly, edited entire newspaper for content-Influenced public opinion and fostered community engagement through impactful content and design