Rona Bleakley Email & Phone Number

Purfleet, England, United Kingdom

• Overlooking an area 45 to 65 staff members• Successfully delivering area KPI's• Identifying and reporting any issues• Coaching team members to achieve targets/ UPH• Daily WPI - Work place inspection• Ensuring all staff members are on shift, hand scanned in and briefed• Ensuring health and safety maintained at all times• Building team capability through mentoring and respect• Monitoring daily performance• Assist AM with weekly touch points and reviews of staff members• Assist Training champs with Induction on shop floor• Return to work interviews• Hourly updates to Ops Manager• Ensuring customer service is of highest standards at all times

Thurrock

• Providing a very flexible approach to supporting and management across the store• Customer service - providing a professional service to customers at all times• Stock control and rotation • Shelf replenishment • Off loading and receiving of deliveries on loading bays • Management of warehouse - inbound and outbound • Sorting and rotating of pallets and dollies • Utilising of electric master mover. • Ensuring JD's and reviews completed for colleagues • Managing absence - sickness • Mentoring, coaching and induction of colleagues (old and new)• Staying abreast of New policies, changes in company• Ensuring front of store and promotion ends always replenished and neat• Closing of tills at end of shift and closing of store - ensuring all security measures complied with • Manage closure of petrol station outside store - ensuring all security measures complied with

• Team Managemento Responsible for a team of 16 FTE direct reports – retail, admin, sales, customer service etc.o Full 360 management – setting of KPI, targets & performance managemento HR – annual leave allocation, monitoring absenteeism, timekeeping, disciplinary managemento Training & mentorship, developing & embedding a client-centric focus to service deliveryo Extensive training with admin & customer service teams • Call Centre Managemento Responsible for process, workflow & delivery for all customer services o Monitoring incoming call volumes, hold times, call length times, lost calls etc analysing data o Management & processing of all customer orderso Resolution of all escalated complaints, root cause analysis • Operations Managemento Extensive internal liaison with operations team o Set up all internal warehouse, picking & packing workflows, ensuring efficiencies o Inventory management for returned/damaged/incorrect deliveries – resolving issues o Monitored service level agreements with appointed couriers o Regularly visited & audited 3 outsourced production facilities – completing quality checks across all 50 lines items, health & safety checks and PPE audits• Client Relationship Managemento Supported sales with new business development, leveraging relationship with clients o Prior to promotion to Customer Care Manager, held the positions of Field Sales Representative, substantively increasing market share through targeted sales activitieso Engaged with high-profile celebrities and sports professionals as Fitchef ambassadors o Continually engaged with and sourced new ambassadors to endorse & support the products and drive sales • Achievemento As a new start up division, defined and embedded all operational policies, processes & workflows internallyo Conceptualised, implemented & rolled out an additional revenue stream, expanding into the corporate market with weekly orders and delivery to offices, surgeries, small businesses

South Africa

• Enjoyed extensive promotion in the Police Force from constable to colonel, crime prevention commander to police station manager• Team Managemento Responsible for a station police force of 220 FTEo Full 360 management of the full staff complement across all departmentso Set & monitored staff KPI & targets, performance management and appraisals• Operationso Ensuring organisation objectives were met through skilled management, planning, accurate reporting & focusing all stakeholders to be highly effective & proactiveo Managed the deployment of a police fleet of 60 vehicleso Established relationships with the wider community, & with a range of stakeholders and partners (child welfare organisations, hospitals, road & traffic department, emergency services)o Extensive report & statistics generation & analysis continually perpetuating improvements, initiatives and supporting the community• Achievementso Set up a robust community forum which expanded into 54 smaller forums across the regiono Within 3 years generated a substantive improvement in crime within the area taking the statistics from 184/186 to 10th top performer out of 186 stations