Rona Bleakley Email & Phone Number

Purfleet, England, United Kingdom

• Overlooking an area 45 to 65 staff members
• Successfully delivering area KPI's
• Identifying and reporting any issues
• Coaching team members to achieve targets/ UPH
• Daily WPI - Work place inspection
• Ensuring all staff members are on shift, hand scanned in and briefed

Thurrock

• Providing a very flexible approach to supporting and management across the store
• Customer service - providing a professional service to customers at all times
• Stock control and rotation
• Shelf replenishment
• Off loading and receiving of deliveries on loading bays
• Management of warehouse - inbound and outbound

• Team Managemento Responsible for a team of 16 FTE direct reports – retail, admin, sales, customer service etc.o Full 360 management – setting of KPI, targets & performance managemento HR – annual leave allocation.
• Call Centre Managemento Responsible for process, workflow & delivery for all customer services o Monitoring incoming call volumes, hold times, call length times, lost calls etc analysing data o Management & processing.
• Operations Managemento Extensive internal liaison with operations team o Set up all internal warehouse, picking & packing workflows, ensuring efficiencies o Inventory management for returned/damaged/incorrect.
• Client Relationship Managemento Supported sales with new business development, leveraging relationship with clients o Prior to promotion to Customer Care Manager, held the positions of Field Sales Representative.
• Achievemento As a new start up division, defined and embedded all operational policies, processes & workflows internallyo Conceptualised, implemented & rolled out an additional revenue stream, expanding into the.

South Africa

• Enjoyed extensive promotion in the Police Force from constable to colonel, crime prevention commander to police station manager
• Team Managemento Responsible for a station police force of 220 FTEo Full 360 management of the full staff complement across all departmentso Set & monitored staff KPI & targets, performance management and appraisals
• Operationso Ensuring organisation objectives were met through skilled management, planning, accurate reporting & focusing all stakeholders to be highly effective & proactiveo Managed the deployment of a police fleet of.
• Achievementso Set up a robust community forum which expanded into 54 smaller forums across the regiono Within 3 years generated a substantive improvement in crime within the area taking the statistics from 184/186 to.