Rona Eckert Email & Phone Number

Remote

Parsippany, NJ

Verified member eligibility, processed member enrollments, EDI files, student verification, and COBRA applications. Interact with benefits administrators and marketing department to answer billing questions and ensure accurate eligibility for enrollment and claim adjudication. Facilitate access to Delta Dental billing portal for benefits administrators

Work with subscribers and providers to resolve customer questions regarding benefit eligibility, claims questions, and student eligibility. Handled high volume of customer calls, including higher profile major accounts and benefits administrators. Developed deep understanding of claims processing, with ability to discuss claims at a high level with both.

Cedar Knolls, NJ

Manage staff of 10 - claims entry, collectors, and arbitration coordinator. Handle escalated cases. Responsible for department’s aged trial balances. Develop relationships with network facilities to ensure claims processes run smoothly.

Cedar Knolls, NJ

Posted payments to medical accounts. Processed incoming insurance carrier explanation of benefits (EOBs).

Boonton, NJ

Assist Operations Manager with day to day activities. Coordinate order fulfillment and invoicing. Communicate with overseas manufacturers.

Morristown, NJ

Responsible for Billing and Collections. Answered patient inquiries by telephone.

Norwalk, NJ

Supervise up to 12 claims processors and customer service representatives. Responsible for payroll, employee performance monitoring, and resolution of difficult claims and customer service issues. Maintain schedule of claims and phone support via Microsoft Excel. Provided classroom training for Claims Processors as well as CPT code training for other.

New York, NY

Investigate and adjust surgical and medical claims. Provide written responses to Provider inquiries.

New York, NY