You’ve Got Maids is a trusted leader nationwide in home cleaning service. ♦ Established a franchise location from ground up, sourcing office location, equipment, and hiring employees.♦ Maintained business bank accounts, payroll, credit card payment processing, accounts payable and receivable.♦ Facilitated Day 1 New Hire onboarding orientation and training. ♦ Created marketing campaigns to drive business, network in local community to increase profile and profits.♦ Managed contract and price negotiations with vendors and service providers.♦ Coordinated cleaning schedules, appointments and bookings for new and existing customers.♦ Handled customer inquiries and complaints.♦ Maintained office inventory (office supplies, equipment, cleaning supplies, etc.).

Multi-Million Dollar E-commerce Health and Wellness Company and a leader in organic/plant based nutritional supplements, powder and body creams. The company also published books/e-books in the health and wellness genre.♦ Managed multiple executives’ hectic and complex calendars.♦ Conducted recruitment effort for all personnel, conducted interviews and new-employee orientations. ♦ Performed payroll and benefits administration, including assisting in enrollments, terminations and answering employee questions.♦ Accounting: Prepared and tracked billable expenses and reports, generated purchase requisitions.♦ Supporting CFO: Reconciled bank accounts, credit cards expenses.♦ Organized space planning and large offsite events; luncheons, holiday parties, and special events.♦ Oversaw and coordinated all office activities and facilitated day to day operations. Identified and implemented improvements to existing processes to ensure efficient office operations. ♦ Coordinate both domestic and international travel arrangements.♦ Build cross functional relationships between departments.

Successful business woman with multiple properties around the San Fernando Valley Area.♦ Provided administrative and business support to the Owner.♦ Managed calendars (personal and business), screen calls, coordinate meetings, travel arrangements, correspondence and special events.♦ Provided bookkeeping and reporting for her properties (commercial and residential).♦ Acted as a gatekeeper to her accountant, clients, vendors, and other prominent contacts.

Fortune 500 Company and a provider of financial benefits like disability, life, accident and critical illness insurance.♦ Analyzed Long Term Disability claims in compliance with HIPAA, FMLA, ERISA, ADA and other applicable laws to determine eligibility and entitlement to Long Term Disability benefits.♦ Approved and authorized assigned claims and determined benefits due pursuant to a disability plan. ♦ Performed on-going claim management to ensures that claimant's ongoing medical condition, applicable policy limitations and provisions, and deductible income are investigated, pursued and applied.♦ Communicated with claimant, policyholders and other interested parties on all aspects of claims process and resolved issues through effective verbal and written communication.

A leader in specialized pre-employment background check for many of the largest law firms and public accounting firms nationwide.♦ Handled pre-employment screening by investigating and analyzing personal data.♦ Collected, organized, and analyzed information obtained through online databases, internet search and third-party phone interviews.♦ Worked directly with clients, vendors and agency staffs to ensure all information obtained are presented in a clear and concise report to assist in the hiring process.