Ron Adkison Email & Phone Number

Gilbert, AZ, US

Gilbert, AZ, US

Santa Clara, CA, US

• Develop and implement complex service sales strategies tailored to customer needs.
• Manage strategic accounts and drive customer centric service sales solutions.
• Building and maintaining strong customer relationships.
• Act as the primary point of contact between Applied Materials and strategic accounts.
• Negotiate pricing, prepare quotes, manage orders, and ensure follow-up on accounts receivables.
• Leverage knowledge of the semiconductor industry to address customer challenges, recommend best practices, and foster service innovation.

Madison, Wisconsin, US

• Lead Global Instrument and Automation Services, Technical Support Engineering and Service Training.
• Transformed the global instrument and automation services team by implementing service KPI measures and implementing service competencies that enhanced accountability and increased lab instrument uptime from 85% to 97%.
• Implemented Lab Service Engineering Utilization metrics, which directly led to improvement of Lab Service Engineer direct utilization of 35% to 65%.
• Implemented a new unscheduled down instrument service escalation policy that reduced average unscheduled downtime of 9.2 days in 2021 to 2.2 days in 2024.
• Led key uptime improvements to Next Generation Sequencers (NGS) instruments from 58.9% in 2021 to 97.3% in 2024. Recognized for best Lean Six Sigma Green Belt Return On Investment and Most Innovative Green Belt Project.
• Directly negotiated a crucial ABI contract and End Of Life extension with Thermo Fisher that reduced COGS by $2M and eliminated risk to Exact Sciences flagship Cologuard product. Formally recognized by Chief Lab.

Marlborough, MA, US

• Led National Service Sales throughout Hologic’s Top 25 national accounts. Customers include HCA Healthcare, CommonSpirit Health, Ascension Health, Kaiser Permanente, Ascension, Banner, Mayo Clinic, Providence St Joseph.
• Directly responsible for $110M/yr in service sales revenue throughout Top 25 national accounts.
• Initiated, led and closed a 10yr, $25M Master Service Agreement with Mayo Clinic. This was Hologic’s first Master Service Agreement with this Nationally prominent customer.
• Initiated, led and closed a 5yr, $75M groundbreaking Master Service Agreement with Ascension Health and Trimedx. Grew net revenues by 560% from $2.8M in 2019 to $18.5M in 2020.
• Initiated, led and closed a 5yr, $10.5M Master Service Agreement with Tenet Health that included T&M Capitated Risk and unique service solutions that met Tenet’s unique needs.
• Develop and retain key customer relationships at C-Suite and Senior Executive level.

Marlborough, MA, US

• Lead Hologic's largest field service Zone, comprised of 9 District Service Managers and approximately 210 Field Service Engineers.
• Responsible for Western Zone Service revenue and profit and loss (P&L) of $215M/yr.
• Responsible for establishing and maintaining superior customer experience, net promoter score improvement, business results and partnerships at all customers within the Western Zone.
• Drive achievement of revenue and gross margin targets through efficiency gains, improving ways of working and driving COGS reductions.
• Develop and maintain superior cross-functional communication and relationships with Sales, Marketing, National Accounts and other key internal stakeholders on customer issues and customer experience.

Forchheim, DE

• Lead Siemens Healthcare’s largest field service Zone, comprised of 22 Client Service Managers and approximately 410 Multi-Vendor and Siemens Field Service Engineers.
• Responsible for Western Zone and Midwestern Zone Service revenue and profit and loss (P&L) of $105M/yr.
• Recognized for Service and Sales Excellence through 2016 Circle Of Excellence Apex Peak Award.
• Responsible for execution of Siemens Healthcare growth initiatives, installed base expansion, multivendor socket conversion and service agreement initiation and renewal.
• Conduct corporate, regional and customer level Key Performance Indicator (KPI) based Operations Reviews and Quarterly Business Reviews.
• Develop and retain key customer relationships at C-Suite and Senior Executive level.

San Diego, CA, US

• Multiple roles of increasing responsibility at ASML Cymer Light Source from 2000 – 2015, including Field Service Engineer, Regional Field Service Manager, US Service and Supply Chain Logistics Manager, Sr Global Field.
• Customers include Intel Corporation, Micron, Texas Instruments, Spansion, Global Foundaries, IMFT, AMD and others.
• Directly responsible for Field Service and Customer Experience, Global Field Service business processes, Supply Chain Logistics, and procedures to ensure effective field service execution.

Norfolk, VA, US

• Analyze information and data derived from tactical and space-based imagery, radar and acoustic sensors for dissemination to operational warfare commanders.
• Board certified Targeting Expert with extensive experience in Collateral Damage Estimates (CDE) and Time Sensitive Targeting / Dynamic Targeting (TST).
• Desert Storm Veteran (1990-1991), Operation Enduring Freedom / Iraqi Freedom Veteran (2006-2007).
• Enlisted surface warfare specialist, Information Dominance Warfare Qualified, Good Conduct medal, Combat Action Ribbon (1990), Command Junior Officer of the Year (2004 & 2009).
• Former Enlisted Service Member.

Electrical Engineering, Electrical And Electronics Engineering

Master Of Business Administration, Business Administration

Bachelor Of Engineering - Be, Electrical And Electronics Engineering

Bachelor Of Engineering - Be, Electrical And Electronics Engineering

Master Of Business Administration - Mba, Business Administration And Management, General

Master Of Business Administration - Mba

Master Of Business Administration - Mba, Business Administration, Management And Operations