Rohit Nagpal Email & Phone Number

I am a business-focused IT leader with over a decade of experience driving operational efficiency and service excellence. My expertise spans IT Operations, Service Delivery, Application and System Management, Site Reliability Engineering (SRE) and Observability with a focus on aligning IT initiatives to broader business objectives for measurable, impactful results.Throughout my career, I’ve consistently ensured operational efficiency, service continuity, and system performance improvements. From my early roles as an Application Solutions Specialist to leading the SRE function, I have a proven track record of optimizing processes, reducing costs and building strong stakeholder relationships.I have extensive experience collaborating with cross-functional teams, guiding Change Advisory Board (CAB) discussions and leading the execution and documentation of disaster recovery (DR) plans. Additionally, I oversee Major Incident Management (MIM) to minimize business disruptions. My proficiency in ITIL best practices drives service quality improvements and continuous operational enhancement, ultimately helping businesses achieve their strategic goals.