Working as a sales and distribution manager responsible for leading the team achieving daily targets to meet the monthly goals, sending MIS reports about the team performance coaching new employees about the product and services.

The overall objective of my role was to provide resolution to clients while identifyingcross-sell opportunities. Responsible for providing customer service to existing clientsincluding first contact resolution, addressing concerns, and resolving complaints throughinbound call assistance.s

Monitor real-time queues and identify high-risk transactions within the business portfolio.Analysing the accounts and stopping the fraudulent upgrades made by fraudsters.

Responsible for opening new demat accounts and providing investment options toclients. Driving business growth within the company and developing a network ofcontacts to attract new clients, and researching new market opportunities