Ronak Kumar Email & Phone Number

Victoria, British Columbia, Canada

- Partner with IT projects and with the various technology groups within IT, to ensure adherence to integration standards and governance.- Responsible for managing data models and ensure documentation is relevant and up to date.- Ensure that solutions and integration requirements are complete and delivered within the defined acceptance criteria.- Oversee the integration for end-to-end projects from an integration team perspective, from requirements gathering through development and delivery.- Oversee the quality control throughout the integration service lifecycle, ensuring comprehensive test plans and appropriate system documentation is in place.

Vancouver, British Columbia

Vancouver, British Columbia

Exalt HR Consulting is an outsourced full service HR services provider. We partner with our clients to truly understand their business operations, and provide customized HR solutions to enhance their strategic objectives. Exalt HR Consulting provides organizations the opportunity to leverage the expertise of a fully functioning HR department on an as needed basis. Payroll Management o Manage full cycle payroll for three clients.o Implement payroll software for the clients from full project management scope – including system testing and processes reviewso Maintain the organization’s payroll functions including accuracy of employees’ payo Prepare, coordinate and submit accurate government remittanceso Prepare terminations and submit ROEs, reconcile and submit year-end reports (T4’s)o Liaise/coordinate with external stakeholders including payroll service providers, benefit carriers or other service providerso Ensure compliance with internal policy and collective bargaining agreementso Develop and/or approve internal procedure and quality control policieso Budget, plan and set strategic direction for the payroll departmentFull Cycle Recruitment Services o Sourcing, Interviewing, Calendar Management, Requisition Management, Job Offer Letters, Onboarding, Offboarding.Reward & Recognition Programo Developed a recognition program for tenured staff at Fraser Valley Aboriginal Children and Family Services Society (FVACFSS).Termination & Settlemento Lead the termination and settlement of staff at a notary public who retired and transferred her staff to another notary corporation.Exit Interviewso Conducted exit interviews and acted as an anonymous third party for staff leaving an organization.Workshop Facilitationo Partnered with S.U.C.C.E.S.S BC to facilitate a workshop to support new comers to Canada.o Supported IT Professionals by resume critique, interview preparation, and helping them obtain a position in their area of expertise.

Vancouver, British Columbia, Canada

• Ensure the company's payroll/HR system supports short- and long-term company objectives while defining methods for improvement and increasing efficiency.• Project lead with responsibility for identifying functional specification requirements and addressing them through designing and implementing sustainable solutions.• Lead the development of training materials for employees and managers on technology changes and/or processes with the employee experience in mind.• Facilitate the day-to-day operations of Western’s current and future state pay processes.• Supporting day-to-day administration of our Payroll/HR platform (ADP Workforce Now) spanning across Payroll, Benefits and HR.• Develop, implement and expanding functionality within existing systems including Payroll, Benefits, Recruiting, Onboarding, Performance Management, Compensation, Scheduling, and Time and Attendance.• Drive the testing process. Validate results by testing data flow into and out of systems and updating documentation as necessary.• Construct workflow charts and diagrams; studying system capabilities; working with the vendors to draft specification documents.• Recommend control improvements by identifying risks and drafting improved procedures.• Monitor assigned task progress by tracking activity; resolving problems; publishing progress reports for key stakeholders.• Protect confidential information through defining system controls and administering security.• Partner with the IT Applications team and key stakeholders in the business for HRIS system integration, maintenance and change management.

Richmond, British Columbia, Canada

• Dealing effectively with customers and the work team in day to day interactions, dealing with complaints, and fixing issues • Preparing and setting up in-flight catering for airlines such as Japan Airlines, LTU Airways, Air Berlin, Philippine Airlines, and China Eastern Airlines.• Identifying customer needs by asking questions and looking at historical customer data to manage their needs.• Generating meal orders for flight kitchen staff to fulfil the following days’ flight requirements • Building relationships with customers and co- workers to offer seamless service.• Loading bulk items such as hot towels, desserts, fruit, bread, and other items suited for each class.• Counting equipment and food orders loaded for the flights to ensure there are no missing items.• Showing flight attendants where meals are located as well as other equipment’s on the aircraft.• Managing flight inventories and equipments required for flights• Writing and finalizing billing requirements for the airlines and CLS Catering Services

Burnaby, British Columbia, Canada

• Own the engagement with the client during stand alone and multi product implementations• Adhere to the ADP Implementation Methodology to implement HR solutions to new and existing ADP clients• Assume responsibility and accountability for their client projects• Partner with Sales and Service to ensure a smooth transition from Sales to Implementation to Client Services• Analyze client’s HR needs via the telephone or at client site to determine the necessary setup• Configure ADP HR accounts that follow the Paytech Major and/or National Accounts guidelines• Apply industry and product knowledge to optimize system configurations and product upgrades• Provide regular implementation status reports to stakeholders, highlighting critical issues for management and overall status of project• Managing various accounts from project initiation to close by supporting the client through all phases of the implementation• Ensure client satisfaction and retention through timely solution delivery within client-defined timeliness• Exchange routine information with members of client project team, including priorities, timeliness and issues as they arise• Communicate client responsibilities and keep them on track with their tasks to ensure that project and solutions and delivered on time• Formally track any issues that arise and orchestrate resolutions• Prepare client profile/file including all options/features as per sales order• Support client through validation, testing and go live stages• Responsible to ensure quality of implementation and achieves quality survey targets• Facilitate and schedule calls/visits to accomplish analysis, input training, first use and troubleshooting• Assist client in scheduling all training as well as communicate training plans• Where required, provide on-site training for those clients that need further support/assistance• Provide support to their assigned clients until turned over to the Transition Team/Client Services

Vancouver, Canada Area

• Monitor Data Quality industry trends and best practices and make recommendations to optimize and increase the internal Data Quality disciplines' effectiveness. • Monitor and report data quality issues to internal stakeholders.• Identify and document member data integrity issues and make appropriate recommendations to internal stakeholders to remediate and ensure data meets regulatory compliance.• Review and analyze business processes for data gaps across enterprise wide systems and make recommendations to key stakeholders for resolving those gaps. • Collaborate with key internal stakeholders (Member Services, Enterprise Risk and Enterprise Services) and make recommendations to streamline data clean up campaigns.• Conduct Quality Assurance testing on Data Quality rules and reports to ensure they adhere to business and system requirements.

Vancouver, Canada Area

• Participate in the planning and development of practices, programs, and/or activities to enable the implementation of departmental strategies and/or to meet business requirements.• Conduct business transactions/specialized activity accurately, according to agreed upon timelines and consistent with the regulatory requirements in order to mitigate risk/achieve established service standards.• Participate in ongoing assessment of programs and practices and provide recommendations for new development or optimization.• Support the ongoing professional development of junior team members.• Collaborate with team members and/or internal business clients to define business requirements for services/programs.

Various Branches

• Meet with members and non-members to assess their needs to provide appropriate products, services and referrals.• Manage book of accounts by contacting assigned members regularly, and providing them with comprehensive financial advice while ensuring their daily banking needs are also being met.• Applying branch service standards, policies, procedures and controls to meet compliance requirements and risk mitigation.• Meet and exceed targets as outlined in the organizations objectives and contribute to the profitability of the organization.• Estates Champion (shared responsibility) - processed new estates, as well as payouts of debts, probate, release of assets-familiar with estate SharePoint site.

Vancouver

• Provide advice to managers to enable the attraction and selection of talent aligned with the company’s vision in order to meet business needs. • Coaching and providing advice on a deeper level for all levels of managers within the organization. • How to interview - how to determine right fit within their structure and how that talent will contribute to their overall strategy.• Coordinate and conduct talent program related activities (e.g. from the requisition/intake session to the offer for recruitment, talent profile analysis, employee engagement survey analysis) to enable the achievement of talent objectives. • Provide recommendations to optimize and maintain integrated tools, systems, policies and procedures enabling the achievement of business objectives. • Support leaders with the use of Talent tools, information triage and exchange, meeting management, report preparation, and expense claims.

Vancouver, Canada Area

•Partnering with hiring managers to determine staffing needs for different markets•Conducting recruitment for various markets including Vancouver, California, and Brooklyn•Screening resumes•Performing phone interviews with candidates•Coordinating interviews with the hiring managers•Following up on the interview process status•Maintaining relationships with both internal and external clients to ensure staffing goals are achieved•Communicating employer information and benefits during screening process•Staying current on the company’s organization structure, personnel policy, and federal and state laws regarding employment practices

Vancouver, British Columbia, Canada

• Prepare and execute software test plans, provide input on design, development, testing and implementation activities.• Develop and implement software test scripts that meet IT business requirements.• Coordinate software testing requirements (User Acceptance Testing, Load Testing) so that project requirements are met.• Test the established software testing scripts so that they provide quality and accurate results.• Perform required software testing and provide results in order to inform solution progress; pass or fail testing.• Provide second level technical assistance and support on applications and coordinate resolution of chronic issues so that Vancity receives effective and efficient service.

Vancouver, Canada Area

• Gather detailed data requirements for the Loans Origination System and assigned business areas.• Develop and check test cases against the system to ensure the software works appropriately around these requirements.• Participate in Quality Assurance and Data Migration testing.• Prepare members for testing in DEV, DEV2, QA, & PS environments.• Ensure software is up to standard by working with external consultants and third party vendors.• Document writing specifically targeted at test cases to test new and old issues, requirements, and other scenarios.• Deliver LOS training to the appropriate business areas of the organization via LOS support.• Provide post-deployment support to staff in the appropriate business areas as well as to assist in the transition to LOS. • Analyze and resolve LOS complex issues brought forward by business areas to achieve and meet its business needs.

Vancouver, Canada Area

• Resolve and handle member lending (mortgage and signature) queries (including, but not limited to inbound/outbound calls, e-mail, online queries/applications) according to established service and quality standards. • Achieve established mortgage renewal and sales and service objectives, including referrals to specialist roles so that member needs are met. • Fully leverage and utilize the technical systems available within the Member Services Centre (MSC) so that the service experience for the member is efficient and seamless.

Vancouver, Canada Area

• Resolve and handle member contacts (including, but not limited to inbound/outbound calls, email, online queries/applications, and VISA queries) according to established service and quality standards. • Deepening relationships with members and identifying with members needs and wants all while trying to cross sell Vancity products.• Achieve established sales and service objectives, including referrals to specialist roles so that member needs are met. • Fully leverage and utilize the technical systems available within the Member Services Centre (MSC) so that the service experience for the member is efficient and seamless.

Langley, British Columbia, Canada

• Process basic member/business transactions in an efficient and accurate manner.• Respond to general member inquiries.• Business wicket teller.• Back cash-responsible for counting FSR drops, distributing foreign cash, coin orders, and balancing funds at the end of day.• Cross-selling appropriate products and services.• Making referrals to appropriate specialists.• Resolve member complaints or refer to manager as appropriate.• Promote the benefits of doing business with the credit union.• Balance daily work and cheques.• Perform opening and closing duties as required.• Perform related duties in keeping with the purpose and accountabilities of the role.

Bachelor Of Business Administration (Bba), Human Resources Management

Diploma, Business Management